VP, Global Alliances and Partners

Vacancy Name VP, Global Alliances and Partners Employment Type Permanent Location USA - Remote Job Details Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Summary In this role, you will drive acceleration of the global partner ecosystem including technology partners (ISVs), system integrators (Global and local), and solution providers. This role will be responsible for building the partner strategy & operating model in alignment with Smart Communication's GTM strategy. This will include leading our partner strategy and program, geo aligned partner managers, technology partnerships & global alliance teams. Key experience in building partner sales motions and partner services capability as well as effective collaboration with our sales, pre-sales, marketing, support, and services teams will be required. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value. The responsibilities of the role include: You will positively drive cross functional collaboration among Smart Communications stakeholders to build a multi-faceted partner ecosystem and expand the leverage of that ecosystem for SC's global GTM strategy. In this role, you will be responsible for building and maintaining a strong global partner ecosystem (including Strategic Alliances, Technology Partnerships, System Integrators and Value-Added Resellers), ensuring effective sales of Smart Communications products & solutions, and ensuring partner services capability to support effective customer deployment. You will drive alignment between Business Functions, Sales leadership and the Executive Team to guide partner-related decisions to ensure GTM & partner objectives are achieved. In this role you will also: • Develop and implement a comprehensive partner strategy aligned with business goals, customer segment needs and geographic coverage requirements. • Collaborate with global & regional sales teams to ensure consistent partner collaboration, pipeline growth and deal execution. • Build strong relationships with key executives and stakeholders within partner organizations. • Assess, lead, and manage a high-performing global partner team. • Evolve, build, and manage partner programs. • Listen, collect, and apply feedback from partners to shape the program. • Investigate partner & channel strategy best practices with industry peers. • Build partner knowledge & capability to sell, deploy, and support Smart Communication customers. • Ensure standards for partner delivery excellence & customer satisfaction. • Develop and implement a comprehensive communication strategy (External & Internal) • Drive effective partner portfolio selection & management. • Set performance metrics and KPIs for the partner business to measure effectiveness and ensure a culture of excellence and continuous improvement. • Provide thought leadership, strategic insight, and clear communication to Partner team members, cross-functional SC stakeholders and senior SC leadership. • Collaborate with SC leadership to drive a partner program. What we're looking for: You will have leadership and management experience in high growth SaaS sales organizations as well as a consistent record of leading teams to build GTM & partner program strategies. You will have superior analytical and critical thinking skills with demonstrated intellectual and analytical rigor and you can quickly assess an opportunity's potential by leveraging fact-based analysis and industry experience. As this is a global role you will also be open to travel to partners and other offices as required. Your experience includes: • Alliances/channel/sales field experience • Building and leading a successful Global Alliances team. • Global SaaS GTM experience • Strong background in strategic planning and operational execution • Building a world class partner strategy and business plans for operational execution • Business review cadence which demonstrates collaboration and buy-in from regional sales leadership and Executive sponsors • Securing Field Sales alignment to partner operating model • Demonstrated success executing against market-driven strategies. • Change management, business, and organizational transformation. • Action-oriented with a fact-based, thoughtful, and decisive style. • Exceptional communication skills, both verbal and written. • Successful record in a fast-paced and highly dynamic environment. • Bachelor's degree required; an MBA is a plus. Advantageous experience • Experience in Customer Communications Management, Workflow and Content Management, AI driven communications orchestration, and / or digital archiving. We look for the following SMART values in everyone we hire at Smart Communications: • Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. • Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. • Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. • Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. • Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days' holiday allowance plus an additional day off on your birthday! This role is fully remote with occasional travel required. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. 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