Job Summary
Hulu is seeking a proactive and tech-savvy Virtual Technical Support Executive to join our dedicated customer care team. In this remote role, you will serve as a front-line contact for customers experiencing streaming or device-related issues. You will use your technical acumen, communication skills, and customer-first mindset to troubleshoot, resolve problems, and provide a smooth viewing experience for millions of Hulu users across the U.S. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about delivering exceptional digital support.
Key Responsibilities
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Respond to customer inquiries via chat, email, or voice, focusing on technical troubleshooting related to Hulus streaming services.
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Diagnose and resolve issues across multiple devices including Smart TVs, gaming consoles, mobile devices, and streaming sticks.
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Walk users through technical steps to resolve buffering, login issues, app crashes, playback errors, and device compatibility problems.
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Escalate unresolved problems to advanced technical teams while ensuring timely updates to customers.
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Maintain accurate logs and notes in customer support platforms for every interaction.
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Educate users about Hulu features, account settings, and optimize streaming performance.
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Stay up to date with Hulus platform updates, new features, and system changes to provide informed support.
• Required Skills and Qualifications
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High school diploma or equivalent; additional technical certification or relevant training preferred.
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Excellent verbal and written communication skills in English.
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Strong problem-solving skills with a customer-first attitude.
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Comfortable using remote diagnostic tools, support software, and streaming platforms.
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Ability to type quickly and accurately while engaging in real-time chat or email communication.
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Familiarity with internet connectivity, routers, DNS settings, and device operating systems (iOS, Android, Windows, macOS, Roku, Fire TV, etc.).
• Experience
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1–2 years of experience in a customer support or technical support role, preferably in a remote environment.
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Previous experience with a streaming service, telecom provider, or consumer electronics company is an added advantage.
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Freshers with a strong technical aptitude and eagerness to learn are also welcome to apply.
• Working Hours
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Full-time or Part-time positions available.
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Flexible scheduling options, including evening, weekend, and night shifts.
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Must be able to commit to a consistent schedule for at least 20–40 hours per week.
• Knowledge, Skills, and Abilities
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Deep understanding of streaming technologies and digital troubleshooting.
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Ability to remain calm under pressure and maintain professionalism with frustrated customers.
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Tech-savvy mindset with a passion for solving digital issues.
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Strong multitasking abilities — handling multiple chat sessions or tickets simultaneously.
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Capable of working independently while being a strong team player in a virtual environment.
• Benefits
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Competitive hourly pay with performance-based incentives.
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Fully remote setup with paid virtual training.
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Internet reimbursement and equipment support.
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Health, dental, and vision insurance (for eligible employees).
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Paid time off and Hulu subscription discounts.
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Career advancement opportunities within Hulu and The Walt Disney Company.
• Why Join Hulu?
At Hulu, you are not just part of a tech company — you are part of a storytelling revolution. As a Virtual Technical Support Executive, you will play a crucial role in ensuring our viewers enjoy a seamless entertainment experience. We believe in growth, innovation, and putting people first — both our customers and our team members. Come be part of a company that values creativity, flexibility, and forward-thinking technology.
How to Apply
Interested candidates should submit their resume and a brief cover letter highlighting their technical and customer service experience through our official careers portal.
Shortlisted candidates will be contacted for an online assessment and virtual interview.Apply Now
Apply Now