We are seeking a professional and customer-focused Virtual Medical Receptionist / Prior Authorization Specialist to support a busy healthcare practice. This is a patient-facing role requiring excellent communication skills, strong organizational abilities, and experience with medical office workflows.
Ideal Candidate
• Professional and confident on camera.
• Friendly, patient-focused, and service-oriented.
• Detail-oriented and highly organized.
• Comfortable working in a fast-paced remote environment.
• Reliable, proactive, and able to manage multiple responsibilities simultaneously.
Key Responsibilities
• Serve as the first point of contact for patients via phone and video.
• Schedule new and follow-up appointments and manage provider calendars.
• Handle inbound and outbound patient communications.
• Submit, track, and follow up on prior authorization requests.
• Verify insurance eligibility and benefits.
• Maintain accurate patient records and documentation.
• Coordinate with providers, insurance companies, and patients regarding authorizations and appointments.
Qualifications
• Fluent English and Spanish communication skills (American-accented English preferred).
• Minimum 2 years of experience in a medical office, medical reception, or healthcare administrative role.
• Experience with appointment scheduling and patient coordination.
• Prior Authorization and Insurance Verification experience strongly preferred.
• Comfortable interacting with patients through video and phone platforms.
• Strong customer service, multitasking, and organizational skills.
• Comfortable using computers, iPads, and healthcare software systems.
Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $6 - $7 per hour depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time.
If you have a passion for helping patients and experience supporting healthcare operations, we encourage you to apply.