We are seeking a sharp, resourceful, and highly organized Virtual Medical Administrative Assistant to join our growing podiatry scheduling team. In this role, you will act as a vital link between our clinic and our patients, ensuring the provider schedules remain optimized and patient access is seamless.
The ideal candidate possesses direct experience working within a podiatry practice and holds a sophisticated understanding of medical health insurance. You must be completely confident navigating the nuances of In-Network vs. Out-of-Network benefits, ensuring that patients are accurately informed of their coverage before stepping foot into the clinic.
Core Responsibilities:
Strategic Scheduling & Patient Coordination
- Appointment Management: Efficiently coordinate, book, and reschedule specialized podiatry appointments within the ModMed (EMA) platform.
- Appointment Confirmations: Conduct systematic outbound outreach campaigns via phone and secure messaging to confirm upcoming appointments, reducing no-show rates.
- Lead Conversion: Proactively call prospective patient leads who have inquired about clinic services, answering their baseline questions and successfully converting them into scheduled patients.
Insurance Verification & Benefit Allocation
- Coverage Verification: Perform detailed real-time eligibility checks using payer web portals or phone inquiries.
- Network Navigation: Critically evaluate and document patient benefits, distinguishing clearly between In-Network and Out-of-Network allowances, copays, deductibles, and coinsurance.
- Financial Accountability: Accurately update financial and insurance data fields within patient charts to eliminate downstream billing rejections.
Administrative Support & Technology Workflow
- Digital Communication: Monitor and organize high-volume clinic correspondence via Microsoft Outlook and sync internally with the team using Microsoft Teams.
- Data Tracking: Utilize Excel / Google Sheets and Word / Google Docs to track scheduling metrics, lead outcomes, or administrative documentation.
- Demographic Intake: Maintain flawless accuracy when inputting personal data, physician referrals, and intake packets into patient accounts.
Requirements
- Specialty Experience: Minimum 1–2 years of medical administration experience specifically within a Podiatry clinic or a closely related surgical/orthopedic specialty.
- EMR Mastery: Hands-on, proficient working experience utilizing Modernizing Medicine (ModMed / EMA).
- Insurance Expertise: Deep fundamental knowledge of health insurance workflows, specifically featuring a strong, verifiable comfort level with In-Network and Out-of-Network benefit structures.
- Technical Agility: Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams) or Google Workspace applications.
- Communication Excellence: Outstanding verbal and written English communication skills, marked by a warm, authoritative, and professional phone presence.
- Remote Infrastructure: A completely quiet, private workspace that aligns with HIPAA privacy guidelines, paired with a reliable high-speed internet connection and functional headset.
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