- Respond to customer inquiries via live chat platforms
- Provide technical support and product information
- Process orders, returns, and account changes
- Resolve customer complaints and escalate complex issues
- Maintain chat response time and quality standards
- Document customer interactions in CRM system
- Collaborate with team members on customer solutions
- High school diploma or equivalent
- 1+ years chat support or customer service experience
- Excellent written communication skills
- Fast typing speed (40+ WPM) with accuracy
- Strong multitasking abilities
- Problem-solving and conflict resolution skills
- Reliable internet and quiet home office
- Computer with Windows 10/Mac OS
- High-speed internet (25+ Mbps minimum)
- Dual monitor setup preferred
- Backup internet connection recommended
- Familiarity with chat software platforms
- $17-21/hour based on experience
- Full-time: 40 hours per week guaranteed
- Comprehensive health benefits
- Paid time off and holidays
- Performance bonuses available
- Career advancement opportunities
- Monday-Friday: 8 AM - 5 PM
- Some weekend availability required
- Rotating shift options available
- Consistent full-time hours
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