Job Overview
We are looking for a highly organized and personable Virtual Assistant/Executive Assistant to specialize in managing restaurant reservations and providing exceptional customer service. This individual will serve as the first point of contact for customers, ensuring a seamless and delightful reservation experience. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle administrative tasks efficiently.
Key Responsibilities:
- Reservation Management:
- Handle customer inquiries and manage restaurant reservations through phone calls, emails, and online platforms.
- Confirm, modify, or cancel reservations as requested by customers.
- Maintain an up-to-date reservations system and optimize table assignments to ensure smooth operations.
- Customer Service Excellence:
- Provide a friendly, professional, and accommodating experience for all customers.
- Address customer questions about the menu, hours, location, and any special accommodations.
- Resolve complaints or concerns promptly, ensuring customer satisfaction.
- Customer Communication:
- Send personalized thank-you emails to customers following their visits.
- Respond to all incoming customer emails promptly and professionally.
- Support for Executive Needs:
- Assist the executive with tasks such as drafting emails, preparing reports, and managing schedules.
- Take ownership of assigned administrative tasks to support daily operations.
- Knowledge of Restaurant Operations:
- Familiarize yourself with the restaurant’s history, menu offerings, and unique selling points to answer customer inquiries confidently.
- Communicate effectively with restaurant staff to ensure accurate reservation details and customer preferences are conveyed.
Qualifications:
- Communication Skills: Exceptional spoken and written English with minimal to no accent.
- Customer Service Experience: At least 2 years of experience in customer service, preferably in a restaurant, reservations, or hospitality role.
- Tech Proficiency: Comfortable using reservation management systems, email platforms, and other administrative tools.
- Organizational Skills: Strong attention to detail, ability to multitask, and excellent time management.
- Personality Traits: Friendly, accommodating, and proactive, with a problem-solving mindset.
Requirements:
- Reliable internet connection and remote work setup.
- Availability to work restaurant hours, including evenings, weekends, or holidays, as needed.
Preferred Qualifications:
- Experience with online reservation platforms like OpenTable, Resy, or similar.
- Familiarity with the restaurant or hospitality industry.
- Background in assisting executives or similar roles.
Resume Submission Guidelines:
- File Name: Last Name, First Name_RESUME (e.g., Dela Cruz, Juan_RESUME).
- Work Experience: List in reverse chronological order with emphasis on main responsibilities. Include any gaps (e.g., Sept 2010 - Jan 2011, unemployed due to family emergency).
- Educational Background: List from the highest qualification to elementary, starting with the most recent.
- Achievements/Certifications: Include relevant achievements, certifications, and licenses.