About ESO
ESO is a global software company dedicated to improving community health and safety through the power of data. Backed by Vista Equity Partners, ESO serves thousands of customers across emergency medical services, fire departments, and public safety sectors. We are the first responders for the first responders. Our mission is to advance outcomes for all by equipping organizations with intelligent tools that drive better decisions and better results.
About the Role
The Vice President of Finance is a hands-on leadership role reporting to the Chief Financial Officer. The VP will be directly involved in the work: building models, reviewing ARR, pressure-testing forecasts, and sitting alongside business leaders to drive decisions. The VP will inherit and lead a team of approximately 7 finance professionals, with the opportunity to continue building that organization as ESO grows. This person will serve as a key strategic partner to ESO’s Executive Leadership Team.
This role consolidates strategic finance and FP&A leadership into a single seat, covering everything from long-range planning and pricing strategy to ARR analytics, debt management, and exit readiness. The VP will regularly engage with ESO’s board, Vista Equity Partners, and lenders, and will be a visible, credible voice for finance across the organization.
ESO is a remote-first company, and this role requires someone who knows how to lead with presence and intention across a distributed team and organization, building trust and connection without the benefit of shared physical space.
ESO operates in a genuinely complex business environment. Our customer base spans the full spectrum of the market, from small volunteer fire departments to large municipal EMS agencies and health systems, each with distinct economics, buying behaviors, and retention profiles. Our product portfolio is broad, serving multiple segments across software, data, and analytics. And we are actively bringing AI-powered products to market, which means this VP will help build the financial frameworks, P&L structures, and ARR analytics needed to track and manage an emerging and strategically critical new revenue stream.
ESO has employees and operations across the US, UK, Czech Republic, Denmark, Costa Rica, India, and Australia, with approximately $200M in revenue. The right candidate has operated in environments of similar complexity and knows what it takes to build finance capability while keeping the trains running.
Key Responsibilities
FP&A, Business Partnering & Analytics
- Lead all financial planning, budgeting, and forecasting across ESO, ensuring rigor, accuracy, and connection to business reality.
- Build and lead ESO’s Finance Business Partner organization, embedding dedicated finance partners across Sales & Marketing, Operations & Support, and Technology & Product. This means hiring the right people, developing their capabilities, and being in the work alongside them.
- Drive alignment between financial forecasts and corporate strategy, translating business priorities into financial implications.
- Lead revenue forecasting processes across all business units, partnering with Sales, Product, and Strategy teams.
- Build out P&L reporting by business and customer segment, providing leadership with a clear, granular view of where the business makes and loses money across a diverse customer base and broad product portfolio.
- Serve as a hands-on thought partner to functional and business leaders, providing proactive analysis and insight rather than waiting to be asked.
- Deliver timely, accurate, and insightful financial reporting across the organization, driving continuous improvement in data quality and process efficiency.
- Implement and leverage advanced analytics and visualization tools to enhance financial transparency and speed of decision-making.
Corporate Reporting & Executive Communications
- Own all corporate financial reporting, ensuring materials are accurate, insight-driven, and delivered on time.
- Lead the preparation of Board of Directors decks, partnering closely with the CFO to tell a clear and compelling financial story.
- Drive the monthly operating review (MOR) process, producing materials that give leadership a rigorous view of business performance.
- Lead quarterly business reviews (QBRs), synthesizing financial and operational performance into actionable insights for executive leadership.
- Support company-wide communications including town halls, ensuring the finance narrative is clear, consistent, and accessible across the organization.
- Prepare Vista reporting packages and any ad hoc materials required for investor or sponsor engagement.
ARR Analytics & SaaS Metrics
- Provide deep analytical insight into the ARR snowball, surfacing trends, risks, and opportunities that inform leadership and Vista reporting.
- Translate SaaS metrics into business implications, connecting ARR performance to pricing strategy, renewal trends, and customer economics across a diverse and complex customer mix.
- Build and maintain ARR analytics and P&L frameworks for ESO’s AI product lines, establishing the financial infrastructure needed to track, forecast, and report on AI revenue as a strategically distinct and growing part of the business.
- Partner closely with the Accounting team on ESO’s ARR framework, ensuring consistent definitions across new ARR, expansion, contraction, and churn.
- Serve as a credible, informed voice on SaaS and AI metrics in board, Vista, and lender discussions.
Strategic Planning, Corporate Development & M&A
- Collaborate with the CFO and Chief Strategy Officer to develop and maintain long-range financial plans and scenario models aligned with ESO’s strategic objectives.
- Develop and refine pricing strategies to optimize revenue and customer value, with a grounded view of market dynamics and customer economics.
- Together with the team, provide financial support to corporate development and partnership initiatives, including opportunity sizing, deal evaluation, and scenario analysis.
- Partner with the Chief Strategy Officer and Corporate Development on financial due diligence, valuation modeling, and deal structuring for acquisitions and strategic partnerships.
- Support integration planning and execution for acquisitions, ensuring seamless financial and operational alignment post-close.
- Monitor and report on financial performance of acquired entities to ensure strategic objectives are achieved.
Cash Flow Forecasting
- Lead weekly and monthly cash flow forecasting to ensure liquidity and financial stability.
- Collaborate with Treasury and Accounting to monitor cash positions and optimize working capital.
- Provide proactive, scenario-based insights to support strategic cash management decisions.
Value Creation & Exit Readiness
- Partner with Vista Equity Partners and ESO leadership to identify and execute value creation initiatives.
- Lead financial readiness efforts for potential exit scenarios including IPO or strategic sale.
- Align financial strategy, reporting, and processes with long-term enterprise value goals.
Debt Management & Lender Relations
- Oversee covenant compliance and reporting in alignment with ESO’s debt agreements, ensuring accuracy and timeliness.
- Ensure accurate tracking and rigorous justification of EBITDA addbacks.
- Lead the preparation of lender review materials, partnering with the CFO to present ESO’s financial performance and outlook with clarity and credibility.
- Support ongoing lender relationship management, serving as a knowledgeable and responsive point of contact for lender inquiries and diligence requests.
- Collaborate with Legal and external advisors to maintain transparency and audit readiness across all debt-related reporting obligations.
Systems & Process Optimization
- Drive automation and system enhancements across financial planning, reporting, and analysis.
- Lead and actively participate in ESO’s Adaptive Planning implementation, building out enterprise-wide planning and forecasting capabilities on a modern, scalable platform.
- Partner with Finance and IT teams on NetSuite optimization and broader finance systems strategy.
- Champion the use of AI and advanced analytics to modernize financial processes and accelerate decision-making.
Qualifications
- Bachelor’s degree in Finance required; MBA strongly preferred.
- 15+ years of progressive finance leadership experience, including experience in a complex global company with employees and operations across multiple regions and countries.
- Demonstrated ability to lead in a player-coach capacity: setting strategy, building teams, and rolling up sleeves to do the work simultaneously.
- A collaborative, low-ego leader who builds trust quickly across functions and brings out the best in the people around them.
- Proven ability to lead and build relationships in a remote-first environment, creating connection, accountability, and team culture without the benefit of shared physical space.
- Proven success in SaaS or recurring revenue businesses with diverse customer segments and broad product portfolios, including deep expertise in ARR frameworks, SaaS metrics, and subscription economics.
- Experience building financial frameworks for AI or emerging product lines is a strong plus.
- Experience in private equity-backed environments, with a track record of supporting value creation and exit processes.
- Strong FP&A and strategic planning credentials, including experience with long-range modeling, scenario analysis, and board-level financial storytelling.
- Hands-on experience with Adaptive Planning (implementation experience a strong plus), NetSuite, Salesforce, and BI tools.
- Experience with cash flow forecasting, debt management, covenant reporting, and EBITDA management in a leveraged capital structure.
- Proven ability to lead pricing strategy and support M&A due diligence and integration.
- Demonstrated success building Finance Business Partner organizations that are trusted partners to the business, not just reporters of results.
- Passion for AI, data-driven decision-making, and building a finance culture that moves at the speed of the business.
- Exceptional communication and cross-functional collaboration skills; equally comfortable in a board room and in a spreadsheet.
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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