Join Team Amex: Empowering a Culture of Learning and Growth
At American Express, we're committed to creating a work environment that fosters growth, innovation, and inclusivity. As a global and diverse community of colleagues, we believe in backing our customers, communities, and each other. When you join our team, you'll become part of a dynamic organization that's dedicated to providing the world's best customer experience. With a strong focus on integrity, respect, and teamwork, we'll support you in creating a career journey that's unique and meaningful to you.
About American Express National Bank (AENB)
American Express National Bank (AENB) is American Express' chartered national bank, headquartered in Sandy, Utah. As the single largest entity within American Express' business, AENB represents more than 50% of the company's Card Member Spending, nearly 90% of its lending, and more than 60% of its revenues. Our organization is dedicated to providing American Express customers with access to consistent payments, financing, and savings products. We're regulated by several agencies, including the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB), and we're committed to driving strong and standardized risk management practices.
About the Role: Vice President, Knowledge & Training
We're seeking an experienced Vice President, Knowledge & Training to lead our Enterprise Control Utility team's operational risk training initiatives. As a key member of our team, you'll play a pivotal role in shaping the strategic direction and execution of our firm's training programs. Reporting to the Enterprise Control Utilities Lead, you'll lead and manage a team responsible for crafting, implementing, and evaluating comprehensive learning programs to improve our organization's risk management capabilities.
Key Responsibilities:
- Develop and coordinate comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management, ensuring regulatory compliance and industry best practices.
- Establish processes to supervise and integrate regulatory changes into 1LoD training materials, communicating updates to relevant stakeholders across Business Units (BUs) and Lines of Defense (LoDs).
- Drive continuous improvement in 1LoD training compliance and efficiency, leveraging innovative tools and techniques to enhance our training programs.
- Lead planning and implementation of enterprise-wide communications related to operational risk for the 1LoD, ensuring consistent messaging and understanding across the organization.
- Develop and implement 1LoD communication plans, aligning with the VP's overall strategy for enterprise-wide communication and providing input on best practices to guide the 1LoD on communications related to operational risk.
- Share insights, better practices, themes, and techniques across the enterprise, serving as a key leader in driving transformation and change.
Desired Qualifications:
To succeed in this role, you'll need:
- Strong experience in developing and delivering training programs within a financial services context, with a deep understanding of relevant regulations and the regulatory environment.
- Extensive experience with communication planning and execution, with proven ability to drive continuous improvement in training compliance and effectiveness.
- Proven experience in people leadership, with a track record of leading a globally dispersed team and excellent communication and collaboration skills across a matrix organization.
- Ability to quickly identify mission-critical areas in training and communications, prioritizing work accordingly and demonstrating excellent organizational and problem-solving skills with attention to detail.
- Strong consultation, communication, facilitation, and presentation skills, with a demonstrated ability to drive transformation and change across a global organization.
What We Offer:
At American Express, we offer a comprehensive benefits package that supports your holistic well-being. Our benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Our salary range for this role is $185,000 to $260,000 annually, plus bonus and equity (if applicable). We'll consider your location, experience, and other job-related factors when determining your pay.
Why Join Us?
At American Express, we're committed to creating a culture of learning and growth. As a Vice President, Knowledge & Training, you'll have the opportunity to:
- Lead and manage a team responsible for crafting and implementing comprehensive learning programs.
- Drive transformation and change across a global organization, shaping the strategic direction of our firm's operational risk training initiatives.
- Develop and deliver training programs that enhance our organization's risk management capabilities.
- Collaborate with stakeholders across Business Units and Lines of Defense, ensuring consistent messaging and understanding across the organization.
- Enjoy a flexible working model with opportunities for career growth and development.
Ready to Apply?
If you're a motivated individual with a passion for learning and growth, we encourage you to apply now! As a Vice President, Knowledge & Training, you'll play a critical role in shaping our organization's risk management capabilities. With a comprehensive benefits package and opportunities for career growth, we're confident that you'll thrive in this role.
American Express is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally.
Join Team Amex and let's lead the way together!
Apply Now