About the position
We’re looking for a compassionate and detail-oriented Patient Care Coordinator I to support a leading Patient Assistance Program. In this remote role, you’ll connect with patients and healthcare providers, guiding them through the application process, addressing inquiries, and ensuring seamless support. With our cutting-edge tools, you’ll play a vital role in delivering the highest level of service while fostering trust and collaboration.
Responsibilities
• Act as the main liaison for patients and healthcare providers, providing clear guidance with applications, status updates, and inquiries.
• Resolve inquiries quickly and professionally while ensuring compliance with program guidelines.
• Accurately document all interactions, escalating issues like adverse drug events, complaints, or shipping errors as necessary.
• Proactively identify and report potential adverse events to maintain FDA compliance.
• Consistently meet or exceed performance targets, ensuring high levels of quality and accuracy.
• Complete required training to stay up-to-date with program knowledge and continually develop your professional skills.
Requirements
• High School Diploma or GED
• Previous experience in a call center, healthcare setting, insurance provider, or pharmacy is a plus.
• Familiarity with healthcare programs, billing, benefits investigation, prior authorizations, Medicare/Medicaid, and private payers.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and CRM systems.
• Strong communication skills (both verbal and written), multitasking, organizational skills, problem-solving abilities, and attention to detail.
• Ability to empathize with patients, particularly when dealing with sensitive health-related matters. Patience is crucial for assisting patients who may be confused or distressed.
• The ability to articulate information clearly and professionally, ensuring patients and healthcare providers fully understand the guidance provided.
• Strong critical thinking to resolve issues such as delivery delays or misfired medical devices.
• Consistent attendance and professionalism are essential in ensuring patients receive timely assistance.
• Comfortable navigating technology, learning new systems quickly, and adapting to changes in a fast-paced environment.
• A genuine passion for providing excellent customer service and helping patients with their healthcare needs.
• A quiet, dedicated workspace with no distractions.
• A comfortable desk setup with all necessary equipment.
• A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
• The ability to stay productive, organized, and on-task while working remotely.
• Strong verbal and written communication skills, especially in virtual settings.
• Ability to quickly adjust to new processes, tools, and technologies.
Nice-to-haves
• Associate/Bachelor’s degree preferred.
Benefits
• Optional medical, dental, vision, and life insurance (available after the first full calendar month).
• Generous referral program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Discounted T-Mobile family cell phone plan: $25/month per line (up to 5 lines).
• Work-from-home convenience: Save time, money, and reduce your environmental footprint.
• Growth Opportunities: At VXI, career advancement and professional development are at the heart of our culture. We offer opportunities for growth in a supportive, collaborative remote environment.
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