Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued and growing resource in a pool of clientele with over 1,000 companies, arenaflex is committed to delivering exceptional customer experiences during times of need. We are seeking highly motivated, production-driven, and team-oriented individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts.
**About arenaflex**
arenaflex is a Great Place to Work, twice-awarded organization that has established itself as a trusted partner in the industry. With a strong focus on customer service and benefits compliance, we strive to provide a seamless experience for our clients and their customers. Our team is dedicated to making a positive impact during times of crisis, and we are seeking like-minded individuals to join our mission.
**Temporary Remote Position**
This is a temporary, remote position, contingent on catastrophe relief needs. As a CAT Customer Service Representative, you will work as needed to support our clients and their customers during times of crisis. You will be sent available hours weekly, and from there, you choose the shifts that work best for you. Our preferred hours of availability are Monday – Sunday, 8:00 AM – 5:00 PM CST.
**Key Responsibilities**
As a CAT Customer Service Representative, you will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Your key responsibilities will include:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
* Offering empathy and support to customers during the claim process.
* Collecting and documenting all claim details provided by the customer into the claim accurately.
* Identifying and resolving customer issues by adhering to clients-specific handling instructions.
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
**Computer and Network Requirements**
To ensure a seamless experience for our clients and their customers, you will need to meet the following computer and network requirements:
* Operating System: Windows 10, Windows 11, or Windows Home.
* Not Supported: Chromebooks, macOS, Linux, etc.
* Network Requirements:
+ Upon hire, must run a Speedtest from the computer you will be working from (www.speedtest.net).
+ Ethernet connection is not required, however, strongly recommended.
+ Must be on a private network, not allowed to work in public locations.
+ No VPNs are allowed, as logins must happen in the US.
**Desired Characteristics**
arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. If you are a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply.
**Qualifications**
To be considered for this position, you must meet the following qualifications:
* Must be 18 years of age or older
* High school diploma or equivalent
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (40+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating systems
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow up on customer issues
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* The ability to thrive in a fast-paced environment
* Must be authorized to work in the country where the job is based
* Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
**Benefits and Compensation**
As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will enjoy the following benefits and compensation:
* Job Type: Temporary/Seasonal
* If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims).
* Expected Hours: 2 – 40 hours per week
* Pay: $15 per hour
* Ability to work from home when convenient for you
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* A supportive team environment that encourages collaboration and teamwork
* Opportunities for career growth and advancement within the organization
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the community. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will be part of a team that is dedicated to excellence and committed to making a difference.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this Temporary Remote Catastrophe (CAT) Customer Service Representative position. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications and next steps.
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