Join arenaflex, a leading administrator of long-term care insurance services, and become part of a dynamic team that values respect, integrity, learning, and initiative. As a Temporary Customer Care Professional I - A, you will have the opportunity to work with a company that is dedicated to providing exceptional customer service and making a positive impact in the lives of our policy owners, financial representatives, and client representatives.
**About arenaflex**
arenaflex is a nation-wide leader in the administration of long-term care insurance services, managing over 1.3 million policies for the nation's largest insurers. Our team of experts provides business process outsourcing services, leveraging our proprietary long-term care databases to offer unique risk management insights to our clients. We are committed to promoting a culture of respect, integrity, learning, and initiative, and we are looking for talented individuals like you to join our team.
**Job Summary**
As a Temporary Customer Care Professional I - A, you will be responsible for providing telephonic customer service to our policy owners, financial representatives, and client representatives. This is a temporary position expected to last 6 months, and you will have the opportunity to work in a fast-paced, ever-changing call center environment. You will be the face of arenaflex, providing prompt, courteous, and excellent service to our customers at all times.
**Responsibilities**
* Answer and respond to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing.
* Document all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails, and any other pending service requests.
* Provide prompt, courteous, and excellent service to internal and external customers at all times, including an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
* Identify service opportunities and suggest innovative ideas for improvement.
* Handle multiple products and services intermittently while meeting established service requirements and standards.
* Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues.
* Ensure issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.
**Minimum Qualifications**
* High school diploma or GED required.
* Strong written and verbal communication skills; familiar with business and phone protocols.
* Excellent organization and detail orientation skills with the ability to meet established deadlines.
* Proficient with MS Windows environment, including MS Word.
* Reliable, trustworthy, and maintains appropriate organizational confidentiality.
* Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.
**Preferred Qualifications**
* Associate degree in Business Administration or BA/BS preferred.
* Previous experience working in an insurance or financial services environment is preferred but not required.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced, ever-changing environment.
* Proficient in MS Windows environment, including MS Word.
* Strong organizational and time management skills.
* Ability to maintain confidentiality and handle sensitive information.
**Career Growth Opportunities and Learning Benefits**
As a Temporary Customer Care Professional I - A at arenaflex, you will have the opportunity to learn and grow with our company. We offer a range of training programs and development opportunities to help you advance your career and achieve your goals. Our team is dedicated to supporting your success and helping you reach your full potential.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values respect, integrity, learning, and initiative. We are committed to providing a safe and supportive workplace that promotes diversity, equity, and inclusion. Our team is passionate about making a positive impact in the lives of our policy owners, financial representatives, and client representatives, and we are looking for talented individuals like you to join our team.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, dental insurance, vision insurance, and a 401(k) plan. We also offer a range of perks, including flexible work arrangements, paid time off, and professional development opportunities.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a positive impact in the lives of others, we encourage you to apply for the Temporary Customer Care Professional I - A position at arenaflex. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!
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