Technical Support

Job title: Technical Support in Detroit, MI at GSK Solutions
Company: GSK Solutions
Job description: Technical Support (Onsite)Location:Detroit, MIDuration:3 Months+NotePosition location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.Job DescriptionExperience:Minimum of three (3) years of desktop/computer support experienceA+ Certification preferredPrior experience with VoIP, audiovisual equipment setup and operation preferredProven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systemsProficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePointGood communication skills - interpersonal, written and verbalAbility to manage multiple priorities and meet deadlines in a challenging work environmentAbility to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise mannerKnowledge of ITIL Foundations a plusAbility to perform physical tasks such as lifting and moving up to 50 poundsMust have reliable transportation for frequent travel between schools and central officeEssential FunctionsProvide comprehensive wraparound technical services for hardware and software supported by the District s technology.Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.Assist with new technology deployment and the asset inventory, recovery and recycling process.Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.Provide hands-on demonstrations of District hardware and software solutions to support end-users.Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.Leverage the District s IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communicationRecruiter Details: Name: Ananya
Contact : [email protected] / 832 990 2427
Expected salary:
Location: Detroit, MI
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