Role Overview
Customer-focused technology professional solving complex problems, building trusted relationships with users, and serving as a critical link between customers and internal technical teams.
What You Will Do
Serve as a trusted advisor and primary support resource for customers, investigate and troubleshoot complex application issues, and ensure customers receive exceptional support throughout their experience with the platform.
Why It Might Be a Fit
Ideal candidate will possess strong communication skills, a structured approach to problem-solving, and the ability to translate technical concepts into practical solutions for non-technical users.
Requirements
- 4+ years of experience in Customer Success, Technical Support, Application Support, Product Support, Technical Account Management, or related customer-facing technology roles
- Experience supporting SaaS applications and web-based software platforms
- Experience working directly with customer IT teams and end users
- Familiarity with identity management, Single Sign-On (SSO), Active Directory, Entra ID, Auth0, SAML, or OIDC
- Experience using ticketing systems, monitoring tools, and operational dashboards
- Ability to investigate and troubleshoot complex application issues in production environments
- Healthcare technology, healthcare SaaS, clinical software, EMR/EHR, or healthcare operations experience
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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