At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient
We’re seeking a Technical Analyst to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.
How You'll Make an Impact:
Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
Resolve client complaints and troubleshoot product issues via phone, email, and support cases
Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
Monitor the support portal and keep clients informed on the status and resolution of their cases
Prioritize incoming requests effectively to meet service level expectations and business needs
Guide clients through solutions, particularly in cases of user error or knowledge gaps
Handle high volumes of calls and support tickets using internal systems and tools
Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
Accurately document and manage call and email records within the support portal
Route or transfer clients to the appropriate internal departments when needed
Escalate high-priority issues to the support team to ensure rapid resolution
Conduct basic issue research and troubleshooting prior to case assignment
Provide web portal training and ongoing support to clients
Communicate case resolution clearly and effectively to clients
Perform other duties as assigned
What You Bring:
Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
Resolve client complaints and troubleshoot product issues via phone, email, and support cases
Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
Monitor the support portal and keep clients informed on the status and resolution of their cases
Prioritize incoming requests effectively to meet service level expectations and business needs
Guide clients through solutions, particularly in cases of user error or knowledge gaps
Handle high volumes of calls and support tickets using internal systems and tools
Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
Accurately document and manage call and email records within the support portal
Route or transfer clients to the appropriate internal departments when needed
Escalate high-priority issues to the support team to ensure rapid resolution
Conduct basic issue research and troubleshooting prior to case assignment
Provide web portal training and ongoing support to clients
Communicate case resolution clearly and effectively to clients
Perform other duties as assigned
Mindsets That Matter:
We always look for ways to grow and take pride in what we do. You'll thrive here if you:
Act with purpose, focus, and accountability
Collaborate across teams and communicate clearly
Keep innovating and automate what slows you down
A Note on Travel:
Traveling up to 5% may be required.
Pay & Perks:
The hourly range for this role is $23-$30 per hour. Final compensation depends on experience, skills, and location.
Benefits include (US):
Medical, dental, and vision coverage
Company-paid life and disability insurance
HSA with employer contributions
Employee Assistance Program (EAP)
401(k) with company match
Unlimited PTO, 10 paid holidays, and paid parental leave
Equal Opportunity at Relatient:
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com
Ready to Join Relatient?
If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!
To join our team, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
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