Toyo Ink started business in the United States in 1976. Since that time, Toyo Ink America has grown to four business divisions within the U.S. Today, Toyo Ink America has a wide variety of products including printing inks, colorants and functional materials.
In addition, Toyo Ink America has developed a unique network of distributors, technical specialists and sales/support experts to cover nearly all regions in the U.S. Combined with our local manufacturing, research and digitized color-matching capabilities, our commitment to quality and customer service is as vibrant and reliable as the very color materials we craft.
Position Summary:
The Technical Service Manager purpose is to provide high-quality TECHNICAL SUPPORT FOR printing inks to our customers and support the account managers for additional sales. This responsibility include:
Primary Duties & Responsibilities:
· Always maintain supplier-customer relationship for all customers in the region
· Create technical rapport with customer base
· Troubleshoot and identify ink related issues in the customer pressrooms
· Provide technical support, including inspection results and detailed notes on adjustment activities
· Develop and implement processes in support of efficient and effective operation of inplant/inhouse operations
· Identify appropriate ink chemistries for specific system needs
· Support sales activity to maintain and obtain new business
· Complete Visit and Trial Reports and submit within 48 hours
· Documentation of activity in Pipeline
· Be able to design and conduct training seminars at customer facility (communicating color, formula make up, press-side troubleshooting, etc.)
· Be able to design and conduct training for TIA personnel (communicating color, formula make up, press-side troubleshooting, printing processes, etc.)
· Continuously monitor & improve work processes for increased efficiency
· Comply with all TIA and Customer safety, waste, and chemical/hazardous materials handling practices
· Back-up for TIA customer in-plant operations and/or TIA branch operation locations when needed
· Complete other related duties as assigned by supervisor and/or customer
· Adhere to all Company policies
Essential Skills & Experience:
· High school degree or equivalent
Five (5) plus years of printing experience (Offset and/or Flexography)
· Three (3) plus years of color matching experience
· Satisfactory completion of Farnsworth-Munsell 100 Color Hue Test (or similar)
· Intermediate to advanced troubleshooting knowledge of print issues
· Demonstrated ability to work independently by being self-motivated, knowing how to prioritize work, and excellent organizational and time management skills
· Ability to interact with all levels of staff (production employees through upper management) in a professional, courteous manner
· Reliable, dependable employee with good attendance practices
· Ability to add, subtract, multiply, and divide proficiently; this includes use and calculation of percentages, decimals, fractions, and whole numbers, and the understanding of unit conversions (i.e. kg to lbs.).
· Computer competency using office applications (Word, Excel) and email
· Ability to read and write clearly and concisely
· Become fluent with Company ink systems
· Adhere to all TIA and Customer Company policies & procedures
· Commitment to Company values
Valued but not required skills & experience:
· G7 certification
· College or Technical training
· HazMat Certified
· Shipping/Receiving experience
Working Conditions / Physical Requirements:
· Travel required (50-75%) to various customers and other Toyo locations
· Ability to work with chemicals
· Physical ability to lift and move material (up to 50 lbs.)
· Standing, walking, sitting for up to 10 hours per day
· Personal Protective Equipment required in production areas. This may include steel-toed shoes, earplugs, safety glasses with side shields, etc.
· Work extended days and/or weekends as needed
Pay: $80,000.00 - $95,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Must have 3 plus years of color matching service.
• Must have 5 plus years of printing service.
Work Location: Remote
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