Education and Experience Requirements
Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job.
Position Purpose:
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams .
Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity .
Troubleshoots different software packages, hardware devices, and other peripherals .
Support a complex and fast-paced environment with outstanding attention to customer satisfaction .
Replaces hardware or software as needed .
Assists user community in software and hardware problem resolution .
Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community .
Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials .
Keeps up to date with current trends and is prepared to make recommendations .
Keeps customer log updated .
Produces support documentation.
Additional Functions:
Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.
Perform other duties as assigned.
Other Requirements:
Advanced English Level.
Experience with Windows Desktop Operating Systems.
Experience supporting Apple IOS and MACOS devices.
Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
Experience supporting MS Office applications and Microsoft Office 365 cloud required.
Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
Ability to prioritize and multi-task.
Effective oral and written communication skills, including user training and interpersonal skills required.
A strong understanding of a wide variety of personal computing equipment and software.
Ability to follow manuals and read complex instructions.
Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
Responsible experience in a support capacity in a user-oriented environment.
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