Job Description:
• Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests.
• Perform secondary response and advanced troubleshooting of escalated customer issues.
• Analyze and document unfamiliar client server, workstation, and network environments.
• Support and troubleshoot diverse computing environments across a wide range of business clients.
• Troubleshoot and resolve high-level workstation, server, and network incidents independently.
• Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution.
• Set and manage client expectations throughout the troubleshooting process.
• Develop, document, and help implement client standards based on Thrive best practices.
Requirements:
• 3–5 years in IT support/operations, including MSP or multi-tenant experience.
• Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
• Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
• Experience with endpoint security (EDR/AV), backup/DR, patch management.
• Proficient with PowerShell scripting and automation.
• Strong incident management, change control, and documentation.
• Excellent written and verbal communication, documentation, and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Availability to work after hours or participate in on-call rotations as required.
• Excellent customer service skills.
Benefits:
• Work hard, play hard environment
• Opportunities for professional development and training
• Remote work options