About careerzynith – Pioneering Human‑Centric Health Care
At careerzynith, we live by a single, powerful purpose: bringing our heart to every moment of your health. This purpose fuels a culture where every interaction—whether in‑store, online, or over the phone—is guided by empathy, innovation, and a relentless drive to make health care more personal, convenient, and affordable. As a leader in the health‑care industry, careerzynith blends cutting‑edge technology with a compassionate approach, creating a workplace where employees feel empowered to shape the future of health services.
Our Heart At Work Behaviors™ reinforce this mission, encouraging every associate to act with integrity, collaboration, and a growth mindset. When you join careerzynith, you become part of a community that values diversity, inclusion, and continuous learning—an environment where your ideas matter and your career can thrive.
Position Overview – Customer Relations Call Center Supervisor (Remote)
The Customer Relations Call Center Supervisor at careerzynith is a pivotal leadership role responsible for guiding a high‑performing, licensed team that handles inbound and outbound communications on our 1‑800‑SHOP‑CAREERZYNITH line and via email. This remote position blends strategic oversight with day‑to‑day coaching, ensuring that every customer interaction reflects careerzynith’s commitment to excellence.
Reporting to the Call Center Manager, you will champion service‑level standards, nurture a culture of inclusion, and drive performance metrics that keep our customers and retail partners delighted.
Key Responsibilities
- Leadership & Coaching: Provide daily direction, mentorship, and performance feedback to a team of licensed agents, fostering a high‑energy, results‑driven environment.
- Service Quality Assurance: Monitor call quality, email responses, and adherence to service‑level agreements (SLAs); implement corrective actions to maintain superior customer satisfaction.
- Performance Management: Track inbound/outbound call metrics, analyze trends, and hold teams accountable for meeting or exceeding targets.
- Culture Building: Champion careerzynith’s inclusion and diversity initiatives, ensuring all actions align with corporate policies, state, federal, and regulatory requirements.
- Operational Excellence: Oversee flawless execution of call‑center programs, including schedule adherence, workforce planning, and technology utilization.
- Data‑Driven Decision Making: Leverage analytics to identify improvement opportunities, develop action plans, and report outcomes to senior leadership.
- Stakeholder Collaboration: Partner with training, quality assurance, and IT teams to continuously enhance agent tools and processes.
- Shift Management: Manage rotating shift schedules (see “Work Schedule” below) to ensure coverage across all operating hours.
Work Schedule Options (Remote)
- Monday – Friday: 10:30 AM – 7:00 PM ET
- Saturday: 10:00 AM – 6:30 PM ET (Monday‑Thursday: 10:30 AM – 7:00 PM ET)
- Sunday: 10:00 AM – 6:30 PM ET (Monday‑Thursday: 10:30 AM – 7:00 PM ET)
Essential Qualifications
- Minimum 2 years of proven experience leading, coaching, and developing teams in a call‑center environment.
- Strong command of the MS Office Suite (Word, Excel, PowerPoint) with at least 1 year of hands‑on usage.
- High school diploma, GED, or equivalent work experience (required).
- Demonstrated ability to manage high‑volume call environments while maintaining composure and professionalism.
Preferred Qualifications & Desired Experience
- Additional 1+ year of experience specifically leading a call‑center team.
- Background in retail pharmacy operations or health‑care customer service.
- Familiarity with call‑center platforms such as careerzynith (formerly Verint, Five9, IEX) and related analytics tools.
- Experience interpreting data and generating actionable insights to improve performance.
- Organized, high‑energy personality with a passion for continuous improvement.
- Bachelor’s degree (preferred) in Business, Communications, Healthcare Administration, or a related field.
Core Skills & Competencies
- Communication Excellence: Clear, empathetic verbal and written communication with both customers and internal teams.
- Analytical Acumen: Ability to interpret call metrics, identify patterns, and develop data‑driven strategies.
- Coaching Mindset: Skilled at delivering constructive feedback, facilitating skill development, and motivating diverse teams.
- Problem‑Solving: Quick decision‑making in high‑pressure situations while maintaining customer focus.
- Technology Savvy: Comfortable navigating call‑center software, CRM platforms, and productivity tools.
- Inclusivity Champion: Commitment to fostering an environment where every associate feels valued and heard.
Career Growth & Development Opportunities
careerzynith invests heavily in employee growth. As a Supervisor, you will have access to:
- Structured leadership development programs that prepare you for senior management roles.
- Mentorship from seasoned executives within the health‑care division.
- Tuition reimbursement and education assistance for certifications relevant to health‑care operations, project management, or data analytics.
- Cross‑functional project assignments that broaden your exposure to strategy, technology, and customer experience initiatives.
- Opportunities to lead special initiatives, such as diversity & inclusion task forces or digital transformation pilots.
Work Environment & Culture at careerzynith
Remote work at careerzynith is built on trust, flexibility, and collaboration. Our virtual office model provides:
- State‑of‑the‑art collaboration tools (video conferencing, instant messaging, shared workspaces) to keep teams connected.
- Regular virtual “coffee chats,” town halls, and wellness sessions that reinforce community.
- A culture that celebrates milestones, encourages peer recognition, and values work‑life balance.
- Commitment to diversity, equity, and inclusion—ensuring every voice contributes to our shared success.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to support your financial, health, and personal well‑being.
- Base Salary: $43,888 – $93,574 per year (commensurate with experience, education, and location).
- Performance Incentives: Eligibility for bonus, commission, or short‑term incentive programs.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; fully‑paid term life insurance; short‑ and long‑term disability.
- Retirement Savings: 401(k) plan with company match and an Employee Stock Purchase Plan.
- Paid Time Off: Generous PTO, paid holidays, and sick leave in line with state regulations.
- Well‑Being Programs: Access to mental‑health resources, fitness discounts, and wellness challenges.
- Learning & Development: Free development courses, leadership workshops, and a robust internal learning portal.
- Employee Discounts: careerzynith store discount and partner‑program savings.
Why Join careerzynith?
Choosing careerzynith means aligning with a purpose‑driven organization that puts people first—customers, partners, and employees alike. You’ll be part of a forward‑thinking team that leverages technology to make health care more accessible while maintaining a human touch. If you thrive in a fast‑paced, data‑rich environment and are passionate about leading teams to deliver exceptional service, careerzynith offers the platform to accelerate your career.
Application Process
Ready to bring your heart to careerzynith? Submit your application today and become a catalyst for positive change in health care. We review applications on a rolling basis and will close this opening on October 29, 2024. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws.
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