Company: Knipper Health
Job description: Overview:YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!POSITION SUMMARY:The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).Responsibilities:
- Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team
- Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
- Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
- Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised
- Monitoring attendance, weekly timecard approval, and PTO requests
- Ensuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
- Assist Team Leads with answering questions regarding best practices
- Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
- Identify operational issues, suggest, and implement improvements
- Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
- Monitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
- Perform routine audits to ensure standard operating procedure (SOP) compliance
- Ensures completion of new hire on-boarding and competency training
- Preparing reports and analyzing data to assist management of goals
- Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
- Keep management updated on all activities, metrics, and issues
- Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
- Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
- Ensure that staff receive the training needed to be proficient in their roles
- Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
- Provide high quality customer service to patients and doctors while protecting patient confidentiality
- Perform all other duties as assigned
- Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
- Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
- Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting
- Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing
- Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed
- Nationally certified through the PTCB or another approved certifying agency (preferred, but not required)
- Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
- Experience with HIPAA, PDMA, cGMP adverse events
- Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
- Ability to coach, train, and motivate employees and evaluate their performance
- Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
- Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction
- Thorough understanding of the State of Kentucky Board of Pharmacy Regulations
- Personal initiative and commitment to team and organizational goals
- Ability to work independently with minimal supervision
- Ability to work under pressure and appropriately prioritize responsibilities
- Ability to accept changing workflows and unexpected demands requiring flexibility
- Excellent verbal and written communication skills
- Excellent analytical, problem solving and decision-making skills
- Excellent interpersonal and customer service skills
- Excellent organization skills with attention to detail
- Excellent typing / keyboarding skills
- Ability to learn from a variety of techniques
- Ability to accept ambiguity at times and apply decision making skills to determine course of action
- Ability to follow established process flows
- Ability to perform accurately and efficiently when inputting information into computer software
- Ability to effectively multi-task
- Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
- Basic math skills
- Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
- Ability to possess and obtain knowledge of medication names – generic and trade
- Ability to recognize subtle differences in names and numbers
- Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
- Location of job activities 100% inside
- Stand and sit for prolonged periods of time
Expected salary:
Location: Louisville, KY
Job date: Wed, 30 Apr 2025 07:21:53 GMT
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