Supervisor Customer Service

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job SummaryThis position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values. First point of contact for agents to resolve escalated issues and manager reporting requests and reviews. This role will oversee licensed customer service agents that are knowledgeable with Medicare product portfolio.Required Job Qualifications:Bachelor’s degree and 1 year business experience OR 5 years business experience2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.Experience in coaching, mentorship, and professional development.Clear and concise written and verbal communication skills.Analytical and organizational skills and ability to meet deadlines.Experience in root cause analysis and problem solving.PC proficiency to include Microsoft office products and operational systems.Preferred Job Qualifications:Health Insurance License1-2 years' experience operating in a call center environment, with call center terminology, technology, and operating environment (call que)Sponsorship will not be provided for this role.Hybrid: Work in office 3 days a week; work from home 2 days a week.#LI-LI1#LI-HybridAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range $54,800.00 - $121,100.00
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