- Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
- Analyzes and interprets market data by: implementing a plan to address standard research questions and test hypotheses with working knowledge of data analysis; performing standard quantitative and qualitative analyses and investigating alternative hypotheses with limited guidance; and supporting in the preparation of key findings, conclusions, and recommendations for the future with minimal instruction.
- Facilitates process improvement efforts by: contributing to the implementation of updated processes to improve return on investment (ROI), operations, service quality, and results for initiatives within a team; utilizing working knowledge of business operations to support the implementation of best practices in own work; and actively seeking innovations for continual process improvement.
- Effectively manages projects and programs by: contributing to standard project proposals, including establishing objectives, key stakeholders, milestones, projecting required resources and timelines with limited guidance; supporting progress on project deliverables in alignment with greater business strategy with limited guidance; developing knowledge of and following existing methodologies to complete initiatives with support from manager; and supporting the execution of project plan by enacting assigned duties with support from manager.
- Proactively maintains open streams of communication by: building relationships with stakeholders; identifying and escalating avoidable issues or risks to strategic program implementation with detailed guidance; fostering collaborative partnerships with others in the broader organization to develop and refine key priorities and strategy; and developing written communication of strategic issues and recommendations to share with their team.
- Contributes to the development and execution of business strategy by: supporting the development of business cases for strategic proposals with working knowledge of health care marketplace; collaborating with team to propose potential problems to be addressed and the resources needed; supporting in the preparation of strategic options with minimal instruction; collaborating with team to propose challenging business goals and the processes and resources needed to accomplish them; supporting alignment around the strategic plan and intended outcomes with minimal guidance, and seeking opportunities for collaboration and synergy; applying standard procedures to mitigate standard barriers, constraints, and risks to execution with minimal guidance; and supporting the assessment of strategic direction in response to a changing environment with minimal guidance.
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