Company: Agero
Job description: About Agero:Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit .About The Role:The Senior Manager, Learning & Development, reporting to the VP, Talent Management, is responsible for preparing and implementing learning strategies and programs based on the needs of Agero's internal clients. They will contribute to the L&D strategy by contributing ideas for strategic direction and priority focus areas in support of providing career defining for our people at Agero. This role will partner with leaders across the enterprise to ensure our corporate employees have the necessary skills, knowledge, and behaviors to achieve our company's strategic goals and objectives. Activities include developing learning solutions that address identified needs and support employee development. The ideal candidate has demonstrated experience with standard concepts and practices of adult learning, performance consulting, facilitation, instructional design, and program/project management. This position must be able to work with a high degree of autonomy and rely on experience and judgment to plan and accomplish goals.Key Outcomes:
- A critical partner to business leaders and People Business Partners to identify skill gap areas and create learning experiences that are aligned to both functional and overall Agero business needs
- Implements a variety of learning methods and programs, focused on key learning outcomes that align with identified skill gap areas
- Leverages knowledge of Adult Learning Principles, content, and audiences to create effective, impactful, interactive, blended learning programs to meet the needs of the business
- Uses expertise, influence, and personal skill to build relationships that facilitate change or performance improvement in the business
- Creates engaging and effective instructor-led and eLearning materials
- Conducts full needs assessments with design documents and storyboards for various curriculum needs
- Facilitates learning experiences in both remote/virtual and in person settings
- Trains the Trainers to coach and mentor others in facilitation skills
- 8-10 years of related corporate L&D Manager experience
- Experience in coaching, and mentoring peers and/or teammates
- In-depth knowledge of virtual facilitation and collaboration tools (e.g. Zoom, Slack, LinkedIn Learning and Google Workspace).
- Experience in building management and leadership development programs
- Experience with learning and design tools such as Canva, Snagit, Camtasia, Adobe Captivate, and Articulate Storyline
- Experience working with various Learning and Talent Management Systems (LMS & TMS)
- Experience in designing and delivering Sales and Client Success Training programs is a plus
- Effectively consult, provide thought partnership, and work collaboratively with different business areas across geographies and management levels
- Demonstrates expert facilitation skills to support both virtual and in-person learning experiences through interactive facilitation
- Strong understanding of Adult Learning Principles and able to integrate appropriately with a wide range of content and audiences
- Ability to utilize various instructional design methodologies and technologies to create engaging and effective learning experiences, including learning in the course of work.
- High degree of organization, detail-orientation, time management and project management skills
- Proven ability to demonstrate initiative and work with autonomy as well as collaboratively while driving projects to successful implementation
- Strong sense of teamwork, positive attitude, and results-orientation
- MA (This is a hybrid role - You must be within commuting distance of Medford, MA)
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life's milestones.
- Bonus/Incentive Programs
Expected salary: $100000 - 135000 per year
Location: Medford, MA
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