Who We Are
Built on decades of innovation across Mosaicx and Televox, WestCX combines conversational AI, automation, and analytics into a governed intelligence layer—helping organizations in highly regulated industries deliver experiences that are seamless, personal, measurable, and compliant.
Learn more at WestCX.
Senior Director, Product Management
WestCX is hiring a Senior Director, Product Management to lead a strategic product area at the intersection of product strategy, healthcare interoperability, and enterprise execution. Reporting to the VP, Product Management, this leader will own roadmap direction, develop a team of product managers, and ensure new capabilities are valuable to customers, commercially viable, and ready for successful delivery.
This is a high-impact leadership role for someone who can connect long-term product strategy to day-to-day execution, make clear prioritization decisions, and drive strong cross-functional alignment across go-to-market and delivery teams.
What You'll Do
• Set product strategy and roadmap for a complex enterprise product area, with clear ties to customer value, market opportunity, and business outcomes
• Lead and develop a team of product managers, raising the bar for product thinking, execution, and accountability
• Turn strategy into clear product briefs, requirements, launch plans, and measurable outcomes
• Partner closely with sales, finance, product marketing, implementations, customer success, legal, training, and support to ensure launches are positioned, priced, and operationally ready
• Use customer feedback, product signals, and market input to make clear prioritization decisions and keep work moving under ambiguity
What Success Looks Like
• The product strategy is clear and the roadmap is credible
• Product decisions are tied to measurable customer and business outcomes
• Cross-functional teams are prepared to sell, implement, support, and train on new capabilities
• The product team is growing in judgment, discipline, and execution
• The product area becomes a stronger engine for repeatable enterprise outcomes
What We're Looking For
• 7+ years of product management experience in healthcare technology
• 4+ years of people leadership, including direct management of product managers
• Experience owning product strategy and roadmap for complex enterprise software
• Strong hands-on knowledge of healthcare or life sciences interoperability, systems integration, and regulated operating environments
• Strong business and commercial judgment, including the ability to evaluate market needs, pricing considerations, and product viability
• Experience bringing products or major capabilities to market in partnership with cross-functional teams
• Excellent written and verbal communication skills
• Experience with medical credentialing systems and integrations highly desired
• Experience in healthcare workflow, communication, orchestration, scheduling, or patient/provider engagement products highly desired
• Formal training or credentials in product management, product marketing, business strategy, or a related field preferred
Why This Role
This role is critical to how WestCX scales product clarity, commercial readiness, and operational execution across a high-priority product area. It is a strong fit for a product leader who can develop a team, guide enterprise product strategy, and turn complexity into momentum.
Location and Travel
• Remote
• Up to 25% travel
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.