Sr. Associate, HR Employee Relations Contact Team
As a member of the HR Associate Relations Contact Team, this Associate will be an ambassador of the Values of Do the Right Thing and Excellence. This Associate will ensure the Associate Relations team is
well managed from a governance and IRP perspective.
General Responsibilities:
• Manage AR's incident management program from intake to resolution
• Create incidents in HR Risk system and triage with compliance, vertical risk advisors, and HR Incident Management Team
• Conduct incident intakes with AR team members and partner with AR Incident Remediation Pod on preventative measures
• Work with HR Risk to test AR's controls
• Review legal clearinghouses and RMAPs and make recommendations regarding control coverage
• Work with leadership and other stakeholders to implement policy or process changes in accordance with clearinghouses and/or legal guidance
• Act as BAIM for Associate Relations and manage IRP Policy
• Perform system access audits in accordance with AR's Data Governance Standards
• Partner on ways to improve the associate experience with other areas of Associate Relations and Human Resources
• Manage confidential case data and other privileged information
• Participate in agile ceremonies and own story management in Jira
• Review current processes, contribute ideas for improvements, and own/partner on implementation
"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role."
Basic Qualifications:
• 2+ years experience in an HR role
• High School Diploma, GED or equivalent certification
Preferred Qualifications:
• At least 1 year of risk management experience
• At least 6 months of Salesforce experience
• At least 6 months of Workday experience
• At least 6 months of Fuse experience
• At least 6 months of Agile experience
• At least 6 months of Jira experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $86,000 - $98,200 for Sr Associate, Associate Relations
McLean, VA: $94,600 - $107,900 for Sr Associate, Associate Relations
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at
[email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
[email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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