Solutions Engineer

Verbit is seeking a highly motivated and collaborative Solutions Engineer to join our growing team. This is a fully remote role with up to 20% travel to support client engagements and internal initiatives.   Position Overview The Solutions Engineer partners closely with Sales, Operations, and Technical teams to deliver customer-focused solutions, support onboarding, and ensure successful implementation of products and services. This role requires a strong blend of technical aptitude, customer engagement skills, and cross-functional collaboration.   Key Responsibilities The scope of work includes, but is not limited to:Partner with Sales to support new client onboarding and implementation Schedule, coordinate, and deliver customer and software demonstrations Provide technical support during sales calls and throughout the sales process Assist with customer account management and maintain strong client relationships Support troubleshooting efforts and escalate issues in collaboration with Technical Services Maintain inventory and coordinate shipment of equipment to clients Collaborate on software development and cross-functional projects with Sales and Marketing Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs Generate client reports in partnership with Technical Services as requested Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams Research and evaluate new technologies to enhance service delivery and customer experience Support a proactive, customer-first service approach across all interactions Maintain confidentiality of sensitive and proprietary information Participate in ongoing professional development to maintain and grow technical knowledge Complete all assigned responsibilities within established timelines Perform other duties as assigned   Minimum Qualifications (Required)5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role Proven experience with customer training, onboarding, and support Strong verbal and written communication skills Excellent organizational skills with the ability to manage multiple priorities and meet deadlines Proficiency in Microsoft Office (Word, Excel, Outlook) Basic understanding of system networking concepts Experience working cross-functionally with multiple departments Associate’s or Bachelor’s degree in a related field, or equivalent experience   Required Technical Expertise Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace Familiarity with REST APIs and integrating third-party services, including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred   Preferred QualificationsExperience with television broadcasting, captioning technology, or internet-based platforms   Supervisory ResponsibilitiesThis role functions as an individual contributor and does not have direct supervisory responsibilities   Compensation & BenefitsBase Salary Range: $90,000 – $105,000, plus commission Generous paid time off (PTO) Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability coverage Accident, critical illness, and hospital indemnity plans 401(k) with company match   Work EnvironmentFully remote within the United States Up to 20% travel required About the Company Verbit is a verbal intelligence platform leveraged by 3,000+ businesses and institutions. Our suite of voice AI solutions are used to capture everyday exchanges, better understand the information shared and apply these insights in daily work.  The company was founded in 2017 in Tel Aviv, Israel.  By combining automatic speech recognition technology (ASR) with the expert human transcribers, Verbit has transformed a $30B transcription industry. The company has grown into one of the world’s largest transcription and closed captioning providers with offices in the US, Canada, UK, and Israel.  Learn more about our Company here: Verbit: AI-Based Transcription & Captioning Services   Equal Employment Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.