Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company has a fast-paced culture of continuous learning and growth. The External Contacts team tracks customer context to power great customer experiences across channels. The team is looking for a self-motivated engineer to enhance services and take customer experience to the next level.
Requirements
- Design, develop, and maintain scalable, highly-available backend services.
- Plug these services into a larger event-based architecture & ecosystem.
- Work with Product and UX teams to design & build features that serve customers.
- Apply a testing-first approach to ensure reliability and scalability of our services.
- Actively participate in team code reviews and enhance overall team velocity.
- Participate in a 24x7 on-call rotation.
- Continuously improve a running production system without downtime.
- Become an expert in the architecture, design, and customer use cases for the team's services.
- Foster an inclusive working environment where every team member is positioned for success.
Benefits
- Paid time off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
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