Social Determinants of Health Screening (SDOH) Care Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary **This is a remote position** The SDOH Care Coordinator is a new, centralized virtual role supporting PM Pediatric Care’s Social Determinants of Health screening and referral programs across six states. Working through the Findhelp platform, you will serve as the hub connecting Medicaid families with community resources—entering assessment data, placing referrals, following up with families, and coordinating with front desk teams at approximately 26 office locations. This role reports to the VP of Strategy. Description Enter SDOH assessment results into the Findhelp platform for Medicaid members across TX, MD, DC, NY, VA, and FL  Verify patient Medicaid eligibility through the Findhelp portal prior to assessment submission  Place e-referrals to community-based organizations (CBOs) across need categories including food, housing, transportation, childcare, utilities, and other social supports  Follow up with families to confirm referral outcomes and support closed-loop communication with CBOs  Coordinate with front desk staff across multiple offices to support screening workflows, troubleshoot platform issues, and share best practices  Support front desk training initiatives related to SDOH screening processes and Findhelp platform navigation  Identify and escalate technical issues with the Findhelp platform to ensure minimal disruption to program operations  Contribute to continuous improvement efforts aimed at increasing screening rates, referral conversion, and patients getting help across all participating states  **This is a grant funded role**  The compensation target for this role is $22.00 - $25.00 per hour. The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications. Qualifications Qualifications  Bachelor’s degree in social work, public health, community health, human services, or a related field; OR certification as a Community Health Worker (CHW) with relevant professional experience  Minimum of 2 years of experience in care coordination, community health, social services, or a related role with direct family engagement around social needs  Demonstrated understanding of social determinants of health frameworks and their impact on pediatric populations  Proficiency with web-based platforms and data entry; comfort learning new technology tools quickly  Strong verbal and written communication skills, with the ability to engage diverse and underserved populations with empathy and cultural sensitivity Ability to work independently in a fully remote setting, managing priorities across multiple states and time zones  Reliable internet connection and a dedicated home workspace conducive to a professional virtual work environment    Qualifications – Preferred  Bilingual fluency in Spanish and English  Experience working with pediatric or maternal-child health populations  Experience working with Medicaid-insured populations or within Medicaid managed care programs  Familiarity with the PRAPARE screening tool or similar SDOH assessment instruments  Experience using the Findhelp (formerly Aunt Bertha) platform or similar community resource referral systems  Knowledge of community-based organizations and social service networks in TX, MD, DC, NY, VA, or FL    What We Offer  Comprehensive benefits package including health insurance, paid time off, and 401(k)  A fully remote position with schedule flexibility  The opportunity to be part of a nationally recognized, award-winning SDOH program making a tangible difference in children’s lives  Career growth potential within a fast-growing organization committed to promoting from within  A culture of inclusiveness, collaboration, and passion for pediatric healthcare  Compensation: Compensation Dependent Upon Location and Experience The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.