This is a remote position.
SERVICENOW TECHNOLOGY LEAD
Title: ServiceNow Technology Lead - Contract to Hire | Phoenix AZ - Remote
Pay Rate: Up to $50/hr W2
Job Type: Contract to Hire — must be eligible to convert to FTE
Start Date: TBD - dependent on interviews and onboarding
Duration: 1 year with FTE conversion potential
Schedule: Monday to Friday | 100% Remote
About the Role:
SunSoft Online is seeking a ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Portal ServiceNow implementation. AtoZ Arizona is a state-led initiative creating a centralized portal connecting Arizona citizens to state services.
Key Responsibilities:
Serve as primary technical owner of AtoZ ServiceNow implementation
Oversee and manage ServiceNow technical backlog in Jira
Review and validate solution architecture, workflows, and technical decisions from vendor teams
Provide hands-on configuration and development support as needed
Act as main technical point of contact between AtoZ and vendor development teams
Support agency onboarding with ServiceNow expertise including notifications, workflows, catalog, and routing
Collaborate with Identity Platform teams on authentication and SSO
Lead platform upgrades, modernization efforts, and release cycles
Prepare technical stories, acceptance criteria, and testing requirements
Maintain technical documentation, diagrams, and workflow maps
Participate in agile ceremonies including Sprint Planning, Standups, Reviews, and Retrospectives
Required Skills:
5+ years ServiceNow experience as developer, architect, or technical lead - must be on resume
Ability to translate business requirements into technical execution plans - must be on resume
ServiceNow architecture, configuration, workflows, scripting, and platform best practices
Experience overseeing vendor development teams
Strong communication skills - ability to explain technical topics to non-technical stakeholders
Preferred Skills:
ServiceNow Public Sector Digital Services (PSDS) experience
ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub
SSO, OIDC, SAML, REST API, JSON knowledge
Agile/iterative development experience
Government or public sector experience
Important Requirements:
Local Phoenix AZ only - current city and state must be on resume or will be rejected
Available for in-person interview within 1 week of May 29
Must start within 2 weeks of offer
Must be eligible to convert to FTE - contract to hire
No visa sponsorship - US Citizen or Green Card only
Background check AND drug screening required (HireRight)
Resume, R2R, Cover Letter, and Meets Work Location confirmation required
Closes May 29, 2026 at 1pm