Duration:
-month contract with Extension
Job Description:
• Perform Service Now Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
• Identify opportunities to improve the quality of the data in the CMDB
• Troubleshoot, debug and enhance existing CMDB interfaces
• Develop and maintain a technical project plan, including key milestones and provide regular status updates
• Create Service Now epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Report on the status and progress of development work
• Work with the support team to ensure an effective transition from development to the operational environment
• Provide technical guidance and subject matter expertise to various stakeholders throughout the life of the project
• Communicate and collaborate effectively with project team members and key stakeholders across all project phases
• Identify opportunities to leverage Service Now automation/AI capabilities to improve CMDB data quality and operational efficiency, subject to applicable Bank policies, approvals, and platform licensing.
• Other related activities and deliverables as requiredExperience:
• A minimum of five () years of recent demonstrated experience as a technical lead for Service Now implementations
• A minimum of five () years of recent demonstrated experience with Service Now CMDB
• Demonstrated, hands-on experience with the Service Now CMDB data model, CI lifecycle and relationship mapping, including Discovery/Service Mapping, and integrations impacting the CMDB (as applicable)
• Demonstrated hands-on experience with CMDB data quality governance, including KPIs, controls, reconciliation and normalizationAdditional
Required Skills:
• Demonstrated ability to use data and information to inform problem solving in relation to buildingsystems and infrastructure
• Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
• Demonstrated experience working and leading discussions with a broad set of stakeholders
• Demonstrated experience with Service Now automation and AI features (where licensed/approved),applied to improve operational efficiency and data quality
• Knowledge of governance requirements for automation/AI solutions in regulated environments, includingprivacy, security and auditability controlsEducation:
• University degree or college diploma in a related field
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Apply tot his job
Apply To this Job