ServiceNow Exterprise Architect - Federal IT Program (Remote)

About the Role: We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the ServiceNow platform. You will provide hands-on technical leadership across multiple functional areas including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program. Key Responsibilities: • Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules. • Serve as the technical SME on platform capabilities including: • IT Service Management (ITSM) • IT Operations Management (ITOM) • IT Asset Management (ITAM) • Security Operations (SecOps) • Strategic Portfolio Management (SPM) • Integrated Risk Management (IRM) • HR Service Delivery (HRSD) • App Engine and Automation Engine • CMDB and CSDM • Design integrations using Integration Hub, REST APIs, and custom spokes. • Guide developers and administrators, ensuring alignment with best practices and federal security requirements. • Oversee technical design documentation, architecture diagrams, and configuration standards. • Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery. Qualifications: • 7+ years of hands-on ServiceNow experience, including 4+ years in an architect-level role. • BS/BA in related field (Business Management, Computer Science, or Software Engineering) • ServiceNow Certified Technical Architect (CTA) • Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment. • Experience in establishing technical governance processes. • Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. • Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives. • Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality. • Experience creating Architectural Blueprints for Federal agencies. • Experience leading ServiceNow version upgrades • Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture. • Proven experience delivering complex solutions in a federal environment. • Experience designing and implementing App Engine Studio, Flow Designer, Integration Hub, and Predictive Intelligence. • Strong knowledge of CMDB and CSDM. • Familiarity with DevOps, Agile delivery, and CI/CD integration with ServiceNow. Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, SecOps, IRM) • ITIL v4 Foundation • PMP Additional Requirements: • Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder) • Must be able to obtain and maintain clearance Clearance Preferences: • Active CFPB Public Trust • Active Federal Public Trust from a Federal Agency