Join Delta Air Lines as a Sr. Technical Program Leader: Shaping the Future of Customer Experience
Delta Air Lines, a leading American airline with a rich history dating back to 1924, is seeking a highly skilled Senior Technical Program Leader to drive the success of its Customer Data Platform strategy. As a remote opportunity with a competitive hourly rate of $35, this role offers the chance to work with a global industry leader while enjoying the flexibility of working from home.
About the Role
As a Senior Technical Program Leader, you will play a pivotal role in overseeing the delivery of business use cases related to customer journey orchestration and the Adobe Experience Platform (AEP). Your technical expertise and leadership skills will be essential in ensuring that projects are completed on time, within scope and budget, and to a high standard, while aligning with Delta's broader business objectives.
Key Responsibilities
- Drive the Customer Data Platform strategy, ensuring alignment with business-wide objectives and goals.
- Create, maintain, and track project plans and schedules, resource estimates, and roadblocks throughout the project lifecycle.
- Lead the planning and implementation of business-wide use cases, ensuring alignment with business needs and objectives.
- Collaborate with internal stakeholders and external partners to define application controls, governance structures, and success parameters.
- Navigate complex projects, providing solutions and ensuring that all teams align on a unified vision.
- Stay up-to-date with the latest trends in customer data platform technologies and incorporate best practices into the program strategy.
- Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination.
- Monitor and track project progress, addressing any issues or delays.
- Implement project risk management strategies to mitigate potential obstacles.
- Troubleshoot technical issues associated with the platform and implement solutions.
- Collaborate with IT and other teams to align on tech needs and implementations.
- Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning.
Minimum Qualifications
To succeed in this role, you will need:
- Proven experience in program management, preferably in the area of customer data systems and personalization.
- Strong interpersonal skills with a flair for building and nurturing relationships across departments.
- Exceptional problem-solving skills, with the ability to see and solve situational and systemic challenges.
- Demonstrated leadership capabilities, with a track record of guiding teams to success.
- Strong technical aptitude, specifically with customer data management.
- Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
Preferred Qualifications
To give you a competitive edge, you may also have:
- Professional certification in program or project management.
- Prior experience working with Adobe Experience Platform or comparable customer data systems.
- Deep understanding of omnichannel marketing strategies and implementation challenges.
- Prior experience with enterprise Project Management tools such as Adobe Workfront, JIRA, etc.
- Experience in a large organization or Fortune 500 company.
What We Offer
At Delta Air Lines, we offer a comprehensive benefits package that includes:
- Industry-leading total compensation for industry-leading performance.
- Annual profit-sharing plan.
- Shared Rewards, our monthly operational incentive, up to $1,200 annually.
- 401(k) with 3% automatic contribution and 6% company match.
- Emergency savings accounts with access to a company incentive of up to $1,000.
- Multiple health plan options, including co-pay and HSA-eligible plans.
- Fertility insurance for family planning.
- Dental and Vision plans.
- Company-paid long-term disability insurance and optional short-term disability insurance.
- Company-paid basic life insurance.
- Back-up care days for children, elders, or pets.
- Free Care.com membership.
- Family planning aid, including fertility insurance, surrogacy, and adoption reimbursement (up to $30,000).
- Access to a structured care managed purpose FSA.
- Lactation support and breastmilk shipping.
- Discounts for choosing childcare centers.
- Two to five weeks of paid vacation based on years of service.
- Seven paid personal days.
- Seven to 10 paid holidays (based on workgroup).
- Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents.
- Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents.
- Family and medical leave.
- Unlimited standby travel privileges everywhere Delta flies.
- Discounts on Delta confirmed airfare.
- Delta Vacations and Delta Cargo discounts.
- Access to over 500 discounts, special savings, and voluntary benefits.
- Waived annual fee on Delta SkyMiles Gold American Express card.
- Commuter benefits for employees who use alternative transportation methods.
- Training to help employees continue climbing in their careers.
- Upward and international mobility.
- Mentorship and leadership development programs.
- Learning programs to gain new skills to move forward in your professional path.
- Access to on-demand digital libraries of learning and development resources.
- Scholarship opportunities.
- Employee recognition program and digital 'Thank You' platform.
- Peer-nominated Chairman's Club; Delta's most prestigious recognition program honoring 100 of our top-performing employees.
- Volunteer opportunities in local communities.
- Delta Care and Scholarship Fund, funded by the generosity of Delta employees, to support our people during times of need.
- Access to 12 Business Resource Groups to connect employees with common interests.
About Delta Air Lines
Delta Air Lines is a leading American airline that operates domestic and international flights. With a rich history dating back to 1924, Delta has grown through mergers and acquisitions to become one of the largest and most recognized airlines globally. With over 90,000 employees, Delta is a diverse and dynamic organization that offers a range of career opportunities.
If you're looking for a challenging and rewarding role that offers the flexibility of remote work, we encourage you to apply for this Senior Technical Program Leader position. With a competitive hourly rate of $35 and a comprehensive benefits package, Delta Air Lines offers a compelling opportunity for professionals looking to advance their careers.
Delta Air Lines is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodations in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job requirements.
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