Join Taskrabbit as a Senior Risk Operations Representative and play a pivotal role in safeguarding our operations and ensuring a secure environment for our clients, Taskers, and employees. As a remote-first company, we offer flexibility and choice, and we're committed to regular in-person connections. In this role, you will execute robust strategies to detect, prevent, and mitigate fraud and risk incidents, driving success and upholding the continued growth of our business.
We're looking for a talented and data-driven individual with a passion for helping people and a strong background in fraud and risk mitigation. If you have a customer-centric approach, exceptional problem-solving skills, and a commitment to executing top-notch service, we want to hear from you.
About Taskrabbit: We're a marketplace platform that connects people with Taskers to handle everyday home to-do's, and we're committed to transforming lives one task at a time. Our culture is collaborative, pragmatic, and fast-paced, and we celebrate innovation, inclusion, and hard work.
About the Role: As a Senior Risk Operations Representative, you will:
- Develop and execute strategies to detect, prevent, and mitigate fraud and risk incidents, always keeping the customer experience at the forefront.
- Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies, enhancing the overall customer experience.
- Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience.
- Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach.
What You'll Need:
- Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role.
- Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues.
- Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies.
- Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level.
What We Offer:
- Competitive salary and benefits package, including employer-paid health insurance and 401k match with immediate vesting.
- Flexible and remote work arrangements, with regular in-person connections.
- Opportunities for professional growth and development in a fast-paced and collaborative environment.
- A diverse and inclusive culture that values equity, anti-racism, and allyship.
We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.
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