About Cylinder
Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health.
Position Summary
We're looking for a Senior Product Manager to join our team to help us deliver experiences that enable us to improve the lives of people living with digestive health issues. Your work will directly contribute to growth and expansion of the business, focusing on outcomes related to member enrollment, activation and revenue and driving new payment models. In this role, you will have an opportunity to deeply understand our customers (employers & payers) and our users (members in the Cylinder program). You will drive new launches and expansions to employer and payer populations and manage delivery of enhancements to streamline the customer lifecycle from eligibility through to billing and reporting. You will play a key role in planning, defining, and building growth initiatives for our users to drive optimization of registration and onboarding experiences to increase user activation, engagement and revenue.
Working closely with our Client Success and Implementations teams, you'll flesh out technical requirements to help us launch to new populations and identify opportunities for platform investments to help us scale and launch clients more efficiently. You will drive improvements to accelerate the journey for members, from registration through to their first weeks in the program evolving the experience to feel more personal and relevant. The decisions you make and product experiences you build will have a direct impact on our members’ experience and Cylinder’s topline revenue goals.
Responsibilities include:
Lead the strategy and execution for one or more squads keeping the team aligned on priorities, trade-off decisions, and go-forward strategy
Partner with design to develop a deep understanding of our members’ unmet needs and desires through user research and quantitative analysis to make data informed decisions on product direction
Work closely with Client Success and Implementations to launch new clients and to work closely with Member Marketing to improve the experience for our members
Proactively partner with Commercial stakeholders to deeply understand and define the problems worth solving to reach our KPIs
You'll be a good fit here if you are:
A team player. You like collaborating closely with engineering, design, and operational teams in a fast paced agile environment and are comfortable with wearing many hats
Passionate about helping people improve their gut health and are driven to improve their outcomes
A strong communicator, both with your teammates and with external customers.
Curious. You approach your work with an attitude of continuous learning, and validate your assumptions with data and feedback. You are passionate about driving change.
Experienced with managing backlogs, roadmaps and stakeholders
A self motivated, creative problem solver
Comfortable with a distributed workforce. We interact with each other via video chat, Slack and email
Desired Qualifications:
5+ years of product experience working for a product-driven company, bonus if you’ve worked on launching customers or clients in digital health or a B2B2C company
Strong analytical skills and data driven, ability to figure out solutions to hard problems with many constraints
Outstanding interpersonal and communication skills; ability to work effectively with both internal teams and external partners
Highly organized and can work autonomously in an early company environment
Eager to roll up their sleeves on tactical work while tracking the bigger picture
Passionate about the company’s mission and eager to learn about digestive health
Cylinder is an equal opportunity employer. We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.
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