Are you a seasoned product management professional with a passion for driving innovation and customer experience? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join arenaflex's World-Wide Customer Service Voice of Customer (VoC) organization as a Senior Manager, Product Management-Tech.
At arenaflex, we're committed to delivering world-class customer experiences that exceed our customers' expectations. Our VoC organization is a cross-functional team of product and program managers, scientists, engineers, and designers who work together to build products that leverage artificial intelligence (AI) and machine learning (ML) to process millions of pieces of customer feedback daily. Our products operate in near real-time, ensuring that we always have the best and most comprehensive feedback from our most important stakeholders: customers.
As a Senior Manager, Product Management-Tech, you'll have the opportunity to set the vision and product roadmap for arenaflex's flagship suite of VOC products, leading cross-functional teams to execute on that vision. You'll be a thought leader who obsesses over customer experience, translating complex business requirements and customer needs into innovative solutions. Your technical product expertise will be crucial in shaping the strategy and addressing complex technical challenges while driving forward-thinking approaches.
**A Day in the Life**
A typical day for a Senior Manager of Product Management - Tech in the VoC team involves balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams within Customer Service, as well as across many teams, functions, and business verticals that contribute to arenaflex's growth. You'll oversee key workstreams, including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting.
**Key Responsibilities**
- Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision.
- Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes.
- Dive deep into technical details, evaluating trade-off decisions (e.g., asking meaningful questions of scientists or engineers).
- Contribute to a team culture of innovation (e.g., generating big ideas, solving highly ambiguous problems); build and develop high-performing teams.
- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences.
- Measure and analyze existing products for opportunities to innovate and improve.
- Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs).
- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.
- Influence senior leaders across arenaflex and communicate arenaflex's VoC AI/ML vision, strategy, goals, status, and customer impact.
**Essential Qualifications**
- 10+ years of product or program management, product marketing, business development, or technology experience.
- 5+ years of team management experience.
- Experience owning/driving roadmap strategy and definition.
- Experience delivering consumer software products and services in a high-growth environment.
- Experience leading cross-functional software development teams, operations, UX designers, and other product managers.
- Experience with end-to-end product delivery.
- Bachelor's degree.
**Preferred Qualifications**
- Experience in a high-performance start-up or incubation effort within a larger company.
- Experience working with and influencing senior-level stakeholders.
- Experience directly managing cross-functional teams.
**Work Environment and Company Culture**
At arenaflex, we value people with unique backgrounds, experiences, and skillsets. We're committed to creating an inclusive culture that empowers Amazonians to deliver the best results for our customers. Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. We offer a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
**Benefits**
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
**How to Apply**
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
**Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
**Accommodations**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Apply Now**
Ready to join arenaflex's World-Wide Customer Service Voice of Customer (VoC) organization as a Senior Manager, Product Management-Tech? Apply now via our internal or external career site. We can't wait to hear from you!
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