Senior Implementation Project Manager
ServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. We help organizations source, procure, manage, and pay for repair and maintenance services across multi‑site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast‑growing technology company. We are committed to building both a great product and a great place to work.
The Implementation team is seeking a Senior Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.
You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations. This position requires someone comfortable operating in a fast‑paced environment, balancing technical depth with clear, confident client‑facing communication.
Key Responsibilities
- Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
- Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
- Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
- Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption
- Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders
- Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
- Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support
- Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
- Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery
- Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience
- Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement
Required Skills & Experience
- Bachelor’s degree or equivalent professional experience
- 6+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms)
- Strong understanding of Facilities Management, Maintenance Operations, or Service Delivery environments
- Proven experience managing all phases of the enterprise implementation lifecycle
- Demonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers
- Strong problem‑solving skills with the ability to independently resolve customer issues
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple projects, priorities, and budgets
- Ability to mentor and support other project managers
- Willingness to travel up to 40%
Preferred / Desired Skills & Experience
- Hands‑on experience with Facilities Management, R&M workflows, vendor networks, or multi‑site operations
- Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes
- Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus
- Experience delivering enterprise software training
- PMP certification or equivalent is a plus
Why Work for Us?
We work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork
The below salary ranges apply only to candidates who are located in Italy and employed under Italian local terms and conditions.
The salary range for this position (inclusive of sales incentives/commission) is €64800 - €108000.
Base pay offered may vary depending on various factors, including, but not limited to, jobrelated knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work
Due to the international nature of our team, please submit your resume in English.
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