Senior Field Supervisor

About Gridware Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io. Role Overview The Senior Field Supervisor will lead Gridware's in-field team members— the people who manage technicians that partner with utility crews to install Gridscopes for our customers and report to the Senior Manager, Field Operations. This role owns the day-to-day performance, development, and standards of the on-the-ground field team as Gridware scales across customers, regions, and into international markets.  This is a player-coach role. You'll still be on site at peak install windows and to check in on projects and crews, but increasingly your job is making sure the supervisors on your team have what they need to make good calls in the field, hold a consistent quality bar, and develop into stronger leaders themselves.  \n Responsibilities Team Leadership  Lead, develop, and manage a team of Field Operations Supervisors anchored to major US regions   Own weekly 1:1s, quarterly performance reviews, growth plans, and career development for each direct report  Manage hourly field technicians schedules and timesheets  Hire new Field Operations Supervisors as the team scales regionally and internationally  Coordinate and run trainings for new cohorts of technicians and refresh training for the existing team  Build the bench — identify high-performing technicians as future supervisor candidates  Field Execution at Scale  Own day-to-day performance of the field supervisor team across all active customer deployments  Manage capacity plans for the team to ensure we have appropriate staffing for customer demand  Coordinate cross-region planning for new customer expansions and peak install cycles  Drive consistent supervisor practice across customers and regions, even where customer-specific requirements differ  Visit deployments alongside supervisors during peak windows and during key phases (like week 1 of a big expansion)  Serve as the primary escalation point for the supervisor team — safety, delays, contractor issues, customer-facing field decisions  Standards, Playbooks & Training  Own the playbooks, training materials, and standard operating procedures (SOPs) to support the scale of the field operations team  Author and maintain the supervisor onboarding program in partnership with HR/L&D  Convert field learnings and incident findings into updated SOPs and training  Revise contractor training and safety training in partnership with EH&S   Contractor & Vendor Performance  Own the team's interface with Gridware contracted line crews  Partner with the Senior Manager on vendor performance management, contract terms, and net-new contractor exploration  Cross-Functional Collaboration  Provide structured feedback from the field team into product design, install tooling, and field app development  Partner with Finance & Sr. Manager of Field Operations on unit cost tracking by region, customer, and crew, and on contractor cost levers  Represent Field Operations in customer-facing escalation conversations when appropriate  Safety & Compliance  Own daily execution of the safety program across the supervisor team  Set tailboard and Job Hazard Analysis standards across team and ensure consistent use of safety tooling  Lead safety reviews following any incident and convert findings into updated practice  Enforce safety policies and best practices across the team's deployments  Required Skills 7+ years of experience in field or construction operations and/or high-quantity device installations  3+ years managing field leads, foremen, or crew supervisors — not only individual contributors  Direct experience with utilities, electrical infrastructure, or grid-adjacent hardware  Experience managing hourly employee policies and timesheets  Proven track record managing contracted field labor at scale, including performance management and vendor relationships  Strong organizational, written, and verbal communication skills — comfortable building SOPs and playbooks from the ground up  Comfortable being the safety voice in the room and grounded in industry safety standards (OSHA, NESC, CA Construction standards a plus)  Willingness to travel frequently (30–50%) and work flexible hours as needed during peak install windows and new customer expansions  Valid driver's license  Bonus Skills Experience working with union labor  Background in construction, telecom, renewables, or utility operations  Experience managing line contractor vendor relationships (SOWs, rate negotiations, performance scorecards)  Comfort with iOS-based field apps, digital install workflows, and evolving field tooling  Experience operating across multiple utility customers and/or US regions  \n$145,000 - $160,000 a year \nThis describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply! Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)  Paid parental leave  Alternating day off (every other Monday) “Off the Grid”, a two week per year paid break for all employees.  Commuter allowance  Company-paid training