Pharos is seeking a Senior Enterprise Customer Success Manager to own a portfolio of complex, high-value enterprise accounts. The role requires a track record of holding software relationships together, reading organizational dynamics quickly, and adjusting accordingly. The work involves keeping momentum in accounts where the relationship needs rebuilding, finding the right entry point into a new stakeholder group, and knowing when to push for expansion versus when to hold and consolidate.
Requirements
- Managed software accounts at organizations large enough that no single person controls the buying relationship.
- Understands how decisions about software get made, and stalled, and revived, inside complex organizations.
- Can have a direct, substantive conversation with a senior executive who did not choose the product and is not sure they would choose it again, and leave that conversation having moved something forward.
- Works well across Sales, Product, and internal teams without needing those relationships to be perfectly defined.
Benefits
- 401k Matching
- Generous Paid Time Off
- Tuition Reimbursement
- Relocation Assistance
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