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Posted May 20, 2026

Senior Director, P&O – Field Experience

Job Description: • Serve as the communication conduit between the field and all P&O Departments • Represent the voice of the field and work collaboratively to design people strategies and holistic programs/solutions cross-functionally • Establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates • Partner with field leaders and P&O COEs designing 'Fit-for-Veterinary Services' programs/solutions and implementing those programs/solutions in the field • Support, train, and coach business leaders on the execution of P&O initiatives and signature processes • Collaborate with COEs and Corporate Affairs to build effective communication and change management plans • Analyze P&O trends and metrics to develop targeted people programs/solutions • Provide day-to-day guidance to leaders on programs listed above • Develop people strategies and career development plans with Sr. Leaders Requirements: • Bachelor’s diploma or equivalent • 10+ years’ experience in HR Generalist role or related with business experience showing increasing responsibility • Candidates with equivalent operational experience with a track record of strong people outcomes also considered • Experience in service, retail or hospitality businesses (multi-unit and people services businesses), preferred • Understanding of business processes and an ability to influence business leaders to bring innovation and transformation to the organization beyond P&O • Ability to quickly build partnerships across multiple levels of the organization • Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development • Strong collaboration skills and ability to influence without authority • Ability to plan and organize quickly with a combined focus on customer delivery and informing • Experience and expertise in change management, project management and continuous improvement with a strong focus on detail on follow through. Benefits: • medical • dental • vision • paid vacation/sick days • 401(k) • generous employee pet discounts