Senior Director - Account Management

Hanover Research– SeniorAccount Management Director, K-12 Education

Arlington, VA 

Remote Opportunity 

TheSeniorAccount Management Director ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers in the K-12 Education industry.  

Our Account Management team plays a critical role in driving the growth and expansion of our firm. They are passionate about the markets we serve and are dedicated tohigh-performance.

Responsibilities

• Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions

• Navigating Hanover’s partnership offerings on behalf of the organization, ensuring theappropriate serviceis provided to meet the client’s needs

• Determiningappropriate tacticsto drive urgency in the renewal and upsell cycle

• Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings

• Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition

• Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients

• Collaborating with the Content team to ensure targeted and substantive solution delivery

• Meet challenging monthly, quarterly, and annual revenue goals

• Predicting cash retention probability and reporting findings to senior leadership

• Average client pool sizewill range from $3Mto $4M

• Willingness to travel10-25%to client sites

Qualifications

Desired Skills and Attributes

• Bachelor’s degreeinbusiness, social sciences, education, communications, political science, economics, psychology, public policyor similar is highlypreferred

• 10+years of Account Management or Sales experience

• Experiencewithin the Education field is highly desirable

• Excellent oral and written communication skills

• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client serviceand commercial strategies

• Ability to develop relationships,establishcredibility, and conduct substantive content discussions with decision makers

• Excellent problem-solving skills and strong ability to think strategically about client management

• Ability to diagnose client needs andidentifyrelevant solutions

• Be comfortableasking for businessand resilient in pursuing revenue opportunities

Location
DMV region preferred (office in Arlington VA)

Remoteoptionavailable

#Remote 

Benefits 

• Competitive base salary and uncapped commission earning potential

• Award-winning training program on markets, researchmethodologiesand sales skills 

• Top performers will be eligible for an annual sales incentive trip 

• Starting at 18+ days Paid Time Off 

• 14paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays 

• 401(K) employer matchingprogram 

• Comprehensive health and dental benefits package 

• Health and wellness packages with discounts to local gym 

• Community service opportunities 

Compensation  

Hanover Research strives to create compensation and benefits programs that are competitive,equitableand fair.The On Target Earning (OTE) range for this role is $190,000to $220,000per year, which iscomprisedof a base salary range from $110,000- $120,000 and a variable uncapped commission structure ranging from $80,000- $100,000when goal is 100% obtained for this role. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range isdeterminedby the role and the market.  

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on ourHanover Research Careerspage or please talk to your Recruiter to learn more. 

About Hanover Research 
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021.To learn more about Hanover Research, visitwww.hanoverresearch.com 

 Hanover Values 

• Business Building – We build our business quickly and intelligently and we help our clients do the same 

• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way 

• Service – To our clients and our community, service is our guiding principle 

• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best 

• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves 

How to Apply 
If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you tosubmityour resume and any other supporting materials.