Role Overview
As a Customer Support Engineer at NetBox Labs, you will be the technical partner for customers, working with network engineers on their hardest problems and business priorities. You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering.
What You Will Do
You will be the technical anchor for customers, building deep familiarity with their environment, goals, and constraints. You will participate in architecture reviews, planning sessions, and Business Reviews, and help customers translate their network management goals into NetBox workflows and adoption paths.
Why It Might Be a Fit
The best fit for this role will be trusted by customers, have deep technical requirements, and be able to work with network engineers on their hardest problems. You will have the opportunity to make the team and product better by surfacing customer feedback and feature requests to Product.
Requirements
- NetBox, DCIM, IPAM, and core networking concepts
- Docker (with Compose)
- GitHub or GitLab
- SQL, PostgreSQL, CSV, and JSON processing
- SSH, Linux command line, shell scripting
- Python, pip, REST APIs
Benefits
- Clear communication helps keep our team aligned and collaborating smoothly
- We prioritize simplicity and think twice before adding complexity
- We own and solve problems with high attention to detail
- Our open source contributors, users, customers & team are all part of our community
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