We’re looking for a Senior Customer Success Engineer to join our Customer Success team. As a Senior Customer Success Engineer, you'll make an impact on your team by collaborating with multiple customers to ensure successful adoption and satisfaction with Rasa products, providing technical guidance and strategic advice to help customers optimize their AI assistants, and capturing and communicating customer insights to Rasa’s product and engineering teams to help shape product development.
Requirements
- Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
- Experience serving as part of a key customer leadership team, working with technical and business decision-makers
- Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
- Ability to act as an industry-encouraging leader in both customer meetings and public settings
- Fluent in English and French
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development fund & 6 paid education days to help you grow within your role
- 26 days of PTO
- A Macbook, and other tech to help you to do your job
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