Posted May 30, 2026

Senior Customer Success Analyst, USA, Remote

Join careerzynith, a pioneering fundraising platform, as we revolutionize the way non-profit organizations raise funds. Our innovative solution has become the go-to platform for leading non-profits worldwide, including UNICEF, Obama Foundation, and the Alzheimer's Association. As a Senior Customer Success Analyst, you'll play a vital role in driving business growth and customer satisfaction by analyzing data, identifying trends, and leading initiatives that enhance customer success and business results. **About careerzynith** careerzynith is reimagining the fundraising landscape by creating a seamless and efficient way for individuals to donate to non-profit foundations. Our platform boasts cutting-edge features such as enhanced loading speeds, boosted conversion rates, and diverse payment methods. With tens of millions of dollars donated each month, we're committed to empowering non-profits to achieve their goals. **The Role** We're seeking a seasoned Senior Customer Success Analyst to join our Revenue Operations Team at careerzynith. As a key member of our team, you'll collaborate with cross-functional teams, including Success, Product, Finance, and Leadership, to turn data-driven insights into actionable strategies. Your expertise will help us drive business growth, improve customer satisfaction, and inform strategic decisions. **Key Responsibilities** * Create and maintain comprehensive dashboards and reports that track key success metrics, providing actionable insights to drive business growth. * Analyze customer behavior, product usage, and retention data to identify trends and opportunities for improvement. * Partner with Customer Success and Product teams to design and implement initiatives that enhance onboarding, engagement, and customer satisfaction. * Collaborate with Finance to build models and forecasts that inform strategic decisions, ensuring data-driven decision-making. * Plan, manage, and deploy customer territories, ensuring effective resource allocation and customer engagement. * Effectively communicate data-driven findings and strategic recommendations to key stakeholders, including leadership and cross-functional teams. * Design and implement process improvements to drive scalability, efficiency, and customer satisfaction. **Skills and Qualifications** * 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles, preferably in a startup or SaaS company. * Strong analytical skills, with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar). * Proven ability to transform complex data into clear, actionable insights, with excellent communication and presentation skills. * Ability to thrive in a dynamic environment with evolving priorities, with a self-motivated and adaptable mindset. * Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms like Gainsight, Catalyst, or ChurnZero. * A natural curiosity and initiative, with a passion for driving business growth and customer satisfaction. **Benefits** * Competitive OTE (On-Target Earnings): $115,000 – $130,000 * Base Salary: $92,000 – $104,000 * 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days * 401(k) plan with company match * FSA Spending Account * 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D * Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family * Paid parental leave (12/6 weeks) * Remote working **Why Join careerzynith?** * Be part of a pioneering fundraising platform that's revolutionizing the way non-profits raise funds. * Collaborate with a talented team of professionals who share your passion for driving business growth and customer satisfaction. * Enjoy a dynamic and flexible work environment that values innovation, creativity, and collaboration. * Develop your skills and expertise in a fast-paced and ever-evolving industry. * Contribute to a platform that's making a meaningful impact on the lives of individuals and non-profit organizations worldwide. **How to Apply** If you're a motivated and analytical professional with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Note:** All official correspondence from careerzynith will exclusively originate from the @careerzynith.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. ```html