Introduction to arenaflex
arenaflex is a leader in cloud computing, offering a comprehensive and broadly adopted cloud platform that has pioneered innovation in the industry. Our mission is to empower customers to achieve their goals by providing a robust suite of products and services that power their businesses. We are committed to a diverse and inclusive workplace, where everyone can thrive and grow. As a key player in the technology sector, we are dedicated to helping our customers, including the U.S. Space Force, build and innovate at an unprecedented scale.
Job Overview
We are seeking an experienced Senior Customer Solutions Manager to join our Worldwide Public Sector team, focusing on helping the U.S. Space Force achieve its cloud transformation goals. As a trusted advisor, you will work closely with customer executives, technologists, and partners to solve complex business problems using advanced technologies. Your expertise will be crucial in guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Key Responsibilities
- Work with the U.S. Space Force to solution and modernize their IT, collaborating with arenaflex account managers, solution architects, and service team subject matter experts to remove obstacles and facilitate mission workload transformation.
- Identify and accelerate the customer's realization of value throughout the cloud lifecycle, adopting arenaflex services, partner solutions, best practices, and other relevant technologies.
- Enable customers to achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and other enablement programs.
- Establish and mature operating models and structures to drive scale and long-term success, applying arenaflex frameworks and mechanisms.
- Work across arenaflex to apply technical, business, and program management expertise to solve complex technology problems for customers.
- Define opportunities strategic to the customer's cloud journey, including large-scale migrations, data analytics, digital transformation, and innovation.
- Interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions and deliver cloud adoption and migration strategies.
Essential Qualifications
- 8+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
- Bachelor's degree in science, technology, engineering, math, business, or equivalent.
- Experience leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams.
- 8+ years of leading large-scale, technical, or engineering programs in the U.S. Department of Defense (5+ of these years working with the U.S. Space Force), with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- Must be a U.S. citizen and obtain and maintain an active TS/SCI security clearance with polygraph.
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects.
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes, and timelines.
- Knowledge of U.S. Department of Defense compliance frameworks and security requirements, such as NIST and the DoD CC SRG.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Senior Customer Solutions Manager, you will have access to a wide range of training and development programs, including the opportunity to obtain certifications such as the Certified Solution Architect, Associate level. You will also be part of a diverse and inclusive team, with opportunities to collaborate with colleagues from various backgrounds and expertise.
Work Environment and Culture
arenaflex values work-life harmony and offers a flexible schedule to ensure that you can balance your personal and professional life. We also prioritize diversity, equity, and inclusion, with a range of employee-led affinity groups and ongoing learning experiences to promote a culture of inclusion. Our team is dedicated to supporting new members, with a broad mix of experience levels and tenures, and we celebrate knowledge sharing and mentorship.
Compensation and Benefits
arenaflex offers a competitive compensation package, with a base pay ranging from $138,200/year to $239,000/year, depending on the location and level of experience. We also provide a range of benefits, including medical, financial, and other benefits, as well as opportunities for equity, sign-on payments, and other forms of compensation.
Conclusion
If you are a customer-obsessed, cloud-savvy professional looking to make a difference in the U.S. Space Force's cloud transformation journey, we encourage you to apply for this exciting opportunity. As a Senior Customer Solutions Manager at arenaflex, you will be part of a talented and collaborative team, dedicated to helping customers achieve their goals and innovate at scale. Join us and take your career to the next level!
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