Senior Coordinator, Coalitions & Member Experience

Senior Coordinator, Coalitions & Member Experience

Who we are:

Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change.

Today, we stand at a defining moment: we are ready to scale our impact when the stakes for our work have never been higher. We know that higher education has a critical role to play in fostering democratic principles and culture by addressing polarization, strengthening civic participation, and ensuring students are prepared to navigate and shape our democracy. Thanks to the investment of philanthropic partners, Campus Compact is preparing for a period of significant growth and expansion, particularly in the areas of innovation, scaling, and coalition building.

About the role:

The Senior Coordinator, Coalitions and Member Experience is a member-facing execution role that supports coalition activity and the overall membership experience through responsive communication, sound judgment, and reliable follow-through. This role sits at the intersection of operations and relationships. It ensures that day-to-day work runs smoothly across the full member lifecycle, from onboarding and engagement to renewal. It is the operational backbone of the member experience domain, handling interactions with members with confidence and care, maintaining the systems and workflows that keep member-facing processes running seamlessly and escalating issues thoughtfully and strategically.

The ideal candidate brings relational experience, operational precision and strong communications skills to a role that is both externally engaged with our members, and operationally responsible. By ensuring consistent, high quality execution across member touchpoints, the Senior Coordinator role protects leadership capacity while strengthening trust with members.

Key Responsibilities:

Member-facing communication & support

• Serves as a primary point of contact for members on routine questions that come through general membership communication channels (e.g. generic email)
• Responds to inquiries with accuracy, context, and professionalism (not just triage)
• Discerns when issues require escalation versus resolution. Represents the organization consistently and well in day-to-day interactions

Coalition & network support

• Provides operational and communication support for coalitions, champions, and networks
• Coordinates logistics, communications, and follow-up for coalition activities
• Supports the Director in maintaining momentum and continuity across networks

Operational execution

• Manages the membership inbox, including response, routing, and follow-up
• Supports the onboarding of new members into the Campus Compact community by coordinating early experiences and a seamless integration that sets the foundation for successful engagement
• Supports the tracking and reporting of engagement activity to enable the team to identify trends, opportunities, and respond to the needs of the network
• Coordinates and maintains the operational infrastructure of the renewal process, including invoice workflows, internal payment tracking in coordination with Finance, and Salesforce record management
• Ensures member-facing processes feel seamless and intentional

Data execution & integrity

• Executes Salesforce data entry and hygiene (bulk uploads, contact updates, participation tracking)
• Ensures member interactions and engagement are accurately reflected in systems
• Flags data issues or inconsistencies to the Systems & Analytics role

Internal Coordination & Organizational Awareness.

• Develops an understanding of Campus Compact’s portfolio of programs, offerings and strategic priorities, serving as an informed, reliable bridge between the Membership team and the broader organization
• Supports the development of internal resources, shared timelines, and content, to foster organizational cohesion and information sharing
• Develops working knowledge of our member portfolio to serve as a resource for internal teams seeking to engage members

Leadership enablement

• Anticipates needs and prepares materials, follow-ups, and coordination support
• Handles day-to-day member conversations to free leadership for higher-stakes engagement
• Serves as a reliable extension of the Director in execution and communication
• Take on other responsibilities as needed and appropriate

Qualifications:

• 3+ years experience in roles with similar levels of capacity & responsibilities.
• Education Level: Bachelor’s degree in a relevant field.
• Experience working with coalitions, networks, or membership-based organizations.
• Experience maintaining accurate records and managing data entry across CRM or database systems in a high-volume environment.
• Preference will be given to candidates in the following geographic areas:
• The Southwestern U.S.,
• The Western U.S., including the Mountain States and Pacific Northwest

Preferred Experience With:

• Membership lifecycles, renewal processes, and member engagement practices.
• Writing and reviewing stakeholder communications, including newsletters and email correspondence, with attention to voice, tone, and audience.
• Engaging organizational tools such as (or similar to) Salesforce, Form Assembly, MailChimp, Swoogo, Asana, Google Drive, Zoom, and MacOS, or demonstrated ability to quickly learn comparable platforms in a remote environment.

Role Expectations:

• Execution and follow-through: Demonstrates a consistent commitment to high-quality, reliable execution across concurrent responsibilities, ensuring that member processes, coalition logistics, and internal workflows are completed accurately, on time, and with care.
• Communication and relationship support: Communicates with clarity, professionalism, and warmth with members and internal teams. Brings judgment to be responsive to context, and the awareness to recognize appropriate approaches.
• Organizational and field fluency: Actively develops knowledge of Campus Compact's programs, member portfolio, and strategic priorities to serve as an informed, connected player within the organization. Approaches the role with genuine curiosity about the mission and the members it serves.
• Adaptability: Is comfortable navigating change, managing shifting priorities, and building new skills as the organization grows and evolves. Approaches gaps in knowledge or process with a problem-solving orientation, and contributes to a team culture of continuous improvement and shared learning.

Team-Wide Expectations:

• Travel is a core expectation: All Membership roles require regular travel in support of recruitment, engagement, coalition-building, and relationship management. While frequency and purpose vary by role, no position is fully remote in practice.
• Data-informed decision-making is foundational: Team members are expected to use data to inform decisions or demonstrate a willingness to learn and adopt data-informed approaches as membership work continues to evolve.
• Customer service and member experience are inseparable: Responsiveness, clarity, tone, and follow-through shape trust, engagement, and retention. Every interaction contributes to the overall member experience.
• Recruitment is a shared responsibility: While the Senior Manager for Member Recruitment owns execution, all team members contribute by representing Campus Compact well externally, identifying prospective members, reinforcing the value of participation, and traveling to events or campuses as appropriate.
• Representation and judgment matter: Team members are routinely entrusted to represent Campus Compact independently and are expected to navigate ambiguity with professionalism, discretion, and accountability.

As an employee of Campus Compact you strive to represent & live Campus Compact’s Shared Values & Commitments in both how you show up for and work with your colleagues as well as Compact’s partners and communities:

• Equity: We prioritize full participation and diversity of thought, experience, and background. We center equity in our actions, processes, and practices to uplift diverse voices and perspectives.
• Growth mindset: We consistently push ourselves and each other to do and be better. We are motivated by growth—embracing new ideas, prioritizing continuous learning, and meeting challenges head-on.
• Accountability: We recognize that long-term change requires individual and shared ownership of personal and organizational actions. We own our mistakes, give each other grace, collaborate openly, and hold ourselves to high standards of integrity.
• Responsiveness: We ensure our offerings, resources, and approaches are flexible, grounded in feedback, and responsive to the challenges of our time.
• Transparency: We are direct and authentic within our team, with our members, and with our partners. We know that building trust starts with consistent, honest, and transparent communication.

Preferred Experience With:

• Experience working in a membership-based organization, association, or coalition environment
• Familiarity with membership lifecycles, renewal processes, and member engagement practices.
• Experience writing and editing stakeholder communications, including newsletters and email correspondence, with attention to voice, tone, and audience.
• Experience maintaining accurate records and managing data entry across CRM or database systems in a high-volume environment.
• Familiarity with organizational tools such as (or similar to) Salesforce, Form Assembly, MailChimp, Swoogo, Asana, Google Drive, Zoom, and MacOS, or demonstrated ability to quickly learn comparable platforms in a remote environment.

Primary Internal & External Contacts Associated with this Position

• Campus Compact, Director, Coalitions & Member Experience
• Campus Compact, Senior Director, Membership
• Campus Compact, Vice President, Member and Student Engagement
• Campus Compact, Senior Manager, Recruitment
• Campus Compact, Manager, Member Systems and Analytics
• Campus Champions, Affinity Network Leadership and Participants, Campus Leaders, faculty, and staff

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• This is primarily a sedentary position requiring the ability to sit at a desk and use a computer and phone most of the day.
• Minor bending and lifting periodically (mostly related to help with events and office management needs)
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

• Position Type: This is a remote, full-time, exempt position.
• Location: This is a remote position with occasional travel required for staff gatherings and Compact Events, most specifically our annual All Staff, in-person Retreat and annual Conference.
• Reporting Structure: Director, Coalitions & Member Experience
• Compensation Band: $65,000 - $70,000
• Benefits: Campus Compact provides a competitive benefits package, including national healthcare coverage, generous paid time off, and an employer retirement contribution. The organization prioritizes employee well-being and professional development and lives out those values through a flexible work environment, an inclusive and caring culture, and dedication to professional development.
• Organizational Breaks:
• Winter Break: Dec. 24th - Jan. 1st
• Summer Reset: Week of July 4th

We would like this position to start as soon as is reasonably possible, but ideally no later than September 8th, 2026. We would like for the person hired to be able to attend (in person) Campus Compact’s Staff Retreat the week of September 14th, 2026.

We recognize that applicants may use tools, including AI, to support drafting or editing their materials. We ask that your responses reflect your own experience, judgment, and voice. We are most interested in understanding how you think, how you approach the work, and what you would bring to this role, so please use the application questions as an opportunity to share your perspective authentically.

Campus Compact strives to attract and retain a diverse and talented staff who will contribute to the organization’s goals, mission, and vision. We encourage individuals of all ethnic, racial, religious, and socioeconomic backgrounds to apply. Campus Compact is committed to increasing our team’s diversity, consistent with the values of our network. Campus Compact is committed to providing equal employment opportunities to qualified individuals. It does not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, height, weight, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member), or any other basis prohibited by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Campus Compact participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. will only use E-Verify once you have accepted a job offer and completed the Form I-9.

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