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Senior Consultant - LIS
The Senior Consultant provides consulting services to clients on Lab Information Systems (Oracle Health/Cerner, SCC Soft, Sunquest, WellSky, Orchard, Apex...) -related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.
Key Responsibilities
The Senior Consultant will perform LIS-related consulting and optimization of information technology services for Nordic clients, including, but not limited to
Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems
Serving as a subject matter expert in their LIS domain area(s)
Mentoring client project teams as necessary in project and system build strategy
Tracking and documenting work performed and adhering to status reporting expectations as requested
Working closely with project leadership on documentation of issues and facilitation of solutions
Analyzing and monitoring workflows, providing documentation and optimization suggestions
Leading meetings regarding project status and ongoing work product coordination
Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client’s statement of work
Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications
Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability
Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution
Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications
Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients
Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment
May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers
Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested
Skills and Experience
Must embody Nordic’s maxims
Bachelor’s degree or equivalent healthcare and technical experience required
3+ years of hands-on practical build and implementation experience within at least one LIS solution (SCC Soft, Sunquest, WellSky, Orchard, Apex, etc.)
Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes
Strong communication skills, both written and verbal
Highly organized and able to multitask as well as maintain intense focus on individual tasks
Self-starter with the ability to maintain schedule, meet deadlines, and monitor one’s own work product
Highly adaptable and able to acclimate quickly to new project assignments, including, but not limited to:
Adapting quickly to new work environments
Working successfully with different teams and co-workers
Client workplace policies and procedures
Varying travel and living arrangements due to project location changes
Aptitude for mentoring and guiding others
Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components to produce effective and efficient solutions
Possess a strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values
Exceptional level of professionalism
Additional Details
Up to 100% travel required; travel and remote work flexibility will be dependent on specific client engagements assigned
Must be accessible and available to perform work functions at any time, including nights and weekends as needed
Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO/AA Employer: M/F/Disabled and Vet.
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