Senior Administrative Assistant

We are seeking a skilled and resourceful Senior Administrative Assistant to join our team. Reporting to the Administrative Assistant Team Lead, this role provides advanced administrative and clerical support to Account Managers, Brokers, and departmental operations. Beyond routine tasks, you will leverage your expertise and experience to mentor peers, support training initiatives, contribute to special projects, and help identify and implement process improvements that strengthen team efficiency and effectiveness.    Key Responsibilities  Mentor peers, assist with onboarding and training initiatives, and serve as a resource to strengthen team knowledge and performance  Contribute to special projects and lead efforts to identify and implement process improvements that increase efficiency and effectiveness across the team  Prepare, review, and distribute essential insurance documents such as quotes, finance agreements, Accord applications, bind requests, invoices, and state affidavits  Perform policy checks, renewal notifications, and loss run requests to maintain program accuracy and compliance  Accurately document and track all transactions in AMS and other Veracity systems, ensuring transparency, data integrity, and regulatory compliance  Support audits and document reviews by verifying transactions and assisting with internal and external surplus lines requirements  Partner with Sales teams and other departments to deliver responsive service support that enhances client satisfaction and program performance  Manage team and group email inboxes and provide frontline communication support, including phone coverage, to ensure timely and professional responses  Provide reliable backup for administrative functions while upholding confidentiality, professionalism, and a strong customer service orientation  Required to perform other duties as requested, directed, or assigned  Requirements and Qualifications  High school diploma required; Associate’s or Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field preferred  2+ years of insurance or surplus lines industry experience, or a valid Property & Casualty license plus 12+ months of CSR or administrative support experience; must be able to obtain and maintain a Property & Casualty license  Strong knowledge of insurance administrative processes, AMS operations, and related compliance requirements  Proficiency in Microsoft Office (Word, Excel, Outlook), email platforms, and document management systems, with the ability to adapt to new technologies  Excellent organizational and time-management skills, with proven ability to prioritize, meet deadlines, and maintain accuracy in fast-paced environments  Clear and professional communicator with strong interpersonal, customer service, and relationship-building skills  Demonstrated problem-solving and analytical abilities, with experience supporting process improvements, audits, and workflow optimization  Collaborative team contributor with mentoring and training capabilities, a high level of integrity, and accountability for results  Perks  Health, dental, and vision plans  Amazing work-life balance with 4 weeks of Paid Time Off  10 Paid Company Holidays with 2 floating holidays  401K Programs with employer match Personal assistance programs for support in a healthy personal and work life  Why Veracity?  Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:  Engage in groundbreaking projects that are reshaping the insurance landscape  Collaborate with a group of dedicated, like-minded professionals  Experience a culture that prioritizes growth and development  Compensation Range: $25/hr - $27/hr   We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.     If you need accommodation, please let us know during the interview process.