Join arenaflex, a leading provider of innovative solutions in the IT services industry, as a Seasonal Call Center Customer Service Representative in the Williamsburg, KY area. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.
**About arenaflex**
arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. Our commitment to helping our clients achieve extraordinary customer service is unwavering, and we strive to make a positive impact in the lives of our customers every day. arenaflex is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you will be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your key responsibilities will include:
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy, having a passion for customer service excellence, and enjoying helping people
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapting to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attending training as needed
* Listening to performance feedback and integrating suggestions into your daily tasks
* Demonstrating a strong attendance record and excellent work ethic
* Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service
* Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Following step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulating brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
**Qualifications and Skills**
To succeed in this role, you will need to possess the following qualifications and skills:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:
* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers. As a Seasonal Call Center Customer Service Representative, you will be part of a dynamic team that values creativity, innovation, and collaboration.
**Compensation and Perks**
As a Seasonal Call Center Customer Service Representative at arenaflex, you will enjoy a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and career advancement.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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