*Work from home opportunity*
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2026.
Your Impact As An Associate On Call Benefit Enrollment Counselor
Job Responsibilities:
Virtually attend orientation and client training
Elevate the enrollment experience of our client’s workforce
Proficiency in the benefit enrollment cases which have been assigned
Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
Regular and timely attendance
Adhere to all work and break schedules
Work remote flexible schedules (day or evening), based upon workload and client requirements
Communicate information thoroughly and perform work completely and accurately
Enter information accurately into the enrollment system
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
Perform all other related and compatible duties as assigned.
Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
You Bring Knowledge and Expertise
Required Experience:
Experience in Customer Service and/or sales experience in person and over the phone
Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
Ability to work in a team environment
Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
Ability to flexible for on call work with peak season of September to December
Ability to work from home, any location within the United States
Preferred Experience:
1 + years of experience in Customer Service and/or sales experience in person and over the phone
Benefits experience
Bi-lingual Spanish
Education:
High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee’s expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.
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