Scrum Master Team Lead

Job Summary The ideal candidate is a seasoned Scrum Master with strong project management experience and a proven ability to lead and develop other Scrum Masters. This individual will serve as the senior Agile delivery leader across user journey-aligned product pods - facilitating Agile practices within their own pod while also managing, mentoring, and holding accountable a team of Scrum Masters embedded across the portfolio.  A deep understanding of Scrum and SAFe frameworks is essential, as is the ability to coach high-performing teams, drive cross-functional alignment, and operate with a high degree of autonomy — bringing solutions, not just status updates.  Responsibilities Scrum Master Team Leadership  Lead, manage, and be directly accountable for a team of Scrum Masters across multiple product pods — setting expectations, providing regular coaching, and ensuring consistent delivery practices portfolio-wide  Conduct regular 1:1s, performance check-ins, and development conversations with each Scrum Master; own performance management including goal-setting, feedback, and growth planning  Establish and maintain standards for Scrum ceremony facilitation, Jira hygiene, capacity reporting, and stakeholder communication across all pods — ensuring consistency without micromanaging  Serve as the escalation point when Scrum Masters encounter impediments they cannot resolve within their pod; triage and drive resolution or escalate to leadership as needed  Create visibility for senior leadership into SM team health, delivery risks, and continuous improvement efforts across the pod structure Pod-Level Delivery  Facilitate all core Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives, and backlog refinement) with consistency and intentionality  Coach teams and Scrum Masters on Agile and SAFe principles, continuously improving delivery practices and team accountability  Partner closely with Product Owners to ensure backlog items are well-defined, prioritized, and ready for execution  Proactively identify and escalate risks and roadblocks before they impact delivery — owning resolution rather than waiting for direction  Track and surface pod-level and portfolio-level progress, risks, and impediments to stakeholders and leadership with transparency and regularity  Planning & Operations  Support PI Planning participation, including capacity input, dependency identification, and commitment tracking  Maintain accurate capacity data and flag resourcing constraints early to enable proactive planning decisions  Create and maintain project plans, sprint-level timelines, and status documentation in Confluence  Collaborate with team on Jira hygiene within your pod(s) — ensuring tickets are appropriately structured, updated, and reflective of actual work in flight  Cross-Functional Coordination  Manage complex cross-pod and cross-functional dependencies (particularly those where Core Framework work is a blocker or enabler for other product pods), ensuring nothing falls through the cracks  Step into an active delivery environment quickly, establishing trust and cadence with an established team  Ensure cross-pod and cross-functional alignment, particularly where dependencies touch Finance, Engineering, or Portfolio Operations  Core Competencies  Strong command of Scrum frameworks, SAFe delivery practices, and PI Planning processes  Demonstrated ability to lead, mentor, and hold accountable a team of individual contributors — particularly Scrum Masters or Agile practitioners - with a coaching-forward but standards-driven approach  Experience navigating performance conversations with directness and empathy  Ability to manage multiple priorities across fast-moving, parallel workstreams  Excellent facilitation, conflict resolution, and team-building skills  Clear, confident communication across technical and non-technical audiences - including executive stakeholders  Proactive, accountable, and collaborative work style with a bias toward action and transparency  Demonstrated self-starter who drives clarity and momentum without waiting to be directed; operates with a high degree of ownership and initiative  Comfortable operating in foundational/platform delivery contexts where work is highly interdependent and visibility across the broader portfolio is essential  Proficiency in Jira and Confluence; familiarity with Microsoft Office Suite and Outlook  Qualifications 5–7+ years of experience in a Scrum Master role, with at least 2 years in a management capacity overseeing other Scrum Masters or Agile delivery staff, preferably within a product-led or technology organization  CSM certification required; A-CSM or SAFe certification strongly preferred  PMP or equivalent project management background preferred  Bachelor’s degree in a related field or equivalent professional experience  Prior experience with technology or SaaS companies  Supervisory Responsibility  Directly manages and develops a team of Scrum Masters across multiple product pods. Responsible for performance management, coaching, goal setting, and ensuring consistent Agile delivery practices across the portfolio. Work Environment  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This is largely a sedentary role; however, building access is limited to two sets of stairs and may require lifting or moving objects up to 30 lbs. The employee is frequently required to sit for long periods of time.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Position Type and Expected Hours of Work  This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.  Other Duties  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply To This Job