<p>🤓At <a href="https://tripleten.com/es-mex/meet-special/" target="_blank" rel="noopener noreferrer">TripleTen</a>, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.</p><p><br></p><p>We’re hiring a <strong>Sales & Retention Manager</strong> to oversee a high-impact squad of Retention Managers who <strong>turn refund requests into renewed commitment</strong>.</p><p><br></p><p>This is a hands-on management role for someone who knows how to <strong>close high-ticket sales</strong>, <strong>motivate a team</strong>, and <strong>hit KPIs fast</strong>. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across our students.</p> <br><h3>What you will do</h3> <ul><li>Own team KPIs — monitor results daily, identify gaps, and implement action plans to hit targets</li><li>Lead, coach, and develop the retention team through regular trainings, call reviews, and structured performance improvement</li><li>Build and maintain scripts, playbooks, and objection-handling frameworks to continuously raise team standards</li><li>Handle escalated and critical customer cases independently, making final decisions on complex retention scenarios</li><li>Report on retention performance to leadership, analyze trends, and provide data-driven recommendations</li></ul> <br><h3>Requirements</h3> <ul><li><strong>+3 years of experience in B2C sales, retention, or client-facing roles</strong>, preferably with high-ticket services.</li><li>Proven track record of <strong>closing deals</strong>, overcoming objections, and recovering high-risk clients.</li><li><strong>At least 2 years of recent experience managing small teams</strong> — you know how to coach, track KPIs, and drive accountability.</li><li>Fluent in <strong>English (C1+)</strong>.</li><li>Highly organized, operationally sharp, and motivated by results and speed.</li><li>Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.</li></ul><p><strong>Bonus Points</strong></p><ul><li>Experience in EdTech, bootcamps, or fast-growth startups.</li><li>Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms.</li><li>Background in client recovery, churn reduction, or high-volume case management.</li></ul> <br><h3>What we can offer you</h3> <ul><li>A chance to build and lead a high-performing team from day one.</li><li>Transparent KPIs, fast feedback loops, and full ownership of your domain.</li><li>A supportive, mission-driven company helping thousands of people transform their careers.</li><li>A culture built on speed, accountability, and impact — no bureaucracy, just results.</li><li>Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.</li><li>Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.</li><li>Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.</li><li>Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.</li></ul>